Pros
Decent flexibility, management acts with integrity. Hourly positions with overtime.
Cons
-Annual performance raises capped at 5%, no cost of living adjustments. (Must be rated 100% efficient to even qualify for a raise, much of the department does not meet yearly efficiency requirements) -Forced ranking for raise reviews High pressure/high stress environment. Frequent mandatory overtime. Annual sick time expires at end of the year. Only 24hrs of PTO can roll over. 5 days annual sick time, 5 days annual vacation. Rapid growth has lead to growing pains- IT and internal systems are not able to handle load of new staff and expanding workloads. Processes change constantly to try and appease the carriers. Common to have 7+ day old files being assigned to you. Upper management refuses to hire additional staff or consider that their efficiency expectations may be unrealistic. Fluctuations in amount of claims discourages management for hiring additional staff, so the workload is often 30-50 claims in your queue. Management is brought in from outside companies- not typically promoted from within. Management turnover is very high.
