Snapsheet reviews

3.9

74% would recommend to a friend

(300 total reviews)

Brad Weisberg

77% approve of CEO

68% positive business outlook

Snapsheet has an employee rating of 3.9 out of 5 stars, based on 300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Snapsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

300 reviews
5.0
Feb 22, 2019

Hard work is rewarded.

Recommend
CEO approval
Business Outlook

Pros

-Hard work is recognized and rewarded. -Work-life balance is great in a work from home environment. -Solid benefits and competitive pay. -Industry leading technology -Nimble and cutting edge unlike most carriers -Exponential growth leads to advancement opportunity

Cons

-Communication across departments is not always consistent -Exponential growth leads to frequent changes and knee jerk reactions

5.0
Feb 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Snapsheet is an amazing company to work for - since I have started here I have developed life long friends, grown professionally and learned a ton about the auto insurance/tech industry. The office is incredible - we have unlimited snacks, a cereal bar, coffee and beverages, a game room, a NAP room, and a super fun happy hour every Friday at 4:30. To top it off we have great out of office events - our holiday party and summer picnic are an absolute blast! Like any call center - the job can be redundant but we have such a comfortable space, very limited micro-management and there is a ton of room for promotion if you work hard and commit to the company. The call per hour expectation is not crazy either! The pay is great and the job is INCREDIBLY easy - plus we have AWESOME benefits. As a Tech Lead I have experienced nothing but support and have been cheered on by my manager and peers. I have a great team of agents that I get to assist, grow with, and learn about on a daily basis. Teach Lead's work load is not big and you create the way your day looks - you create your own success! AND - To reiterate - the people here are amazing. I have created friendships that I know will last a lifetime and have made connections with people who I would have never connected with, had it not been for this company. When you walk in the door the first person you see is our amazingly sweet receptionist who can bring a smile to anyone's face! If you happen to walk by our CEO expect to see him in a flannel, some duck boots and for him to have a friendly smile on his face. It's just simply an awesome place, filled with awesome people. A job is what you make it and Snapsheet provides the opportunity for you to have nothing but a wonderful experience here - and I am witness to that!

Cons

As with any job there are cons. My biggest complaint is that the cereal bar doesn't have Cheerios.

1.0
Jan 23, 2019

Terrible

Recommend
CEO approval
Business Outlook

Pros

Happy hour fridays...Free monthly lunch

Cons

Promotions are a joke. You will only be promoted if you are “popular”. Sexual harassment is off the wall & they wont do anything but ask your harasser to tell you sorry..- Turnover rate for CSO is out the window. Its pretty sad. QA is PATHETIC!!! You will get points deducted if you explain something out of order, you will get points deducted for not telling a customer to call back if they have questions..Uhm that’s common sense right? The company as a whole has a great motive, but the little things like QA & high turnover rate makes this place a complete stressful nightmare. There use to be unlimited pto..thats over with..They also like to implement a number of changes at once and not really make it known. Inbound queue is always high because people keep quitting. Its truly a mess. They start new departments when they cant even get the main inbound and outbound departments up to par.

avatar
Snapsheet Response
7y
Thank you for submitting a review and providing feedback on your experience here at Snapsheet. We want to ensure a positive employee experience for everyone who works here, and we are always seeking ways to improve. Snapsheet does not tolerate unfair treatment or harassment in the workplace, and findings of any such actions are grounds for termination. If you or someone you know is experiencing discrimination or sexual harassment, please reach out to your manager, a member of the People Team, or utilize our hotline to report these incidents immediately. We will take swift action and run a full investigation on any claims made. To address your other concern, quality customer service is a top priority at Snapsheet, and our QA team exists to help our Customer Success Specialists provide the best care possible to anyone who calls in to our teams. During times of high stress, as when someone gets into a car accident, it can be easy to forget the things that may seem to be common sense. Our QA team is there to provide you with best practices in our customers’ hour of need. Although there is always room to improve, the development of these quality metrics is a stepping stone in the right direction as we strive to provide the best customer experience.
Viewing 214 - 216 of 300 Reviews

Glassdoor has 308 Snapsheet reviews submitted anonymously by Snapsheet employees. Read employee reviews and ratings on Glassdoor to decide if Snapsheet is right for you.