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      SoFi

      Engaged Employer

      SoFi reviews

      4.3

      81% would recommend to a friend

      (1,143 total reviews)
      avatar

      Anthony Noto

      93% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      SoFi has an employee rating of 4.3 out of 5 stars, based on 1,143 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      1K reviews
      2.0
      Mar 12, 2021

      Great benefits and perks, poor management.

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lunch stipend, quarterly bonus, free healthcare for most employees, working from home due to COVID-19. Great diversity and inclusion.

      Cons

      ***10 WEEK pass or fail training*** MSR's are basically glorified call center agents. You answer to Workforce Management (WFM), not your manager. Your manager has no ability to go around what WFM says or does. Your schedule changes several times a day since WFM loves to push breaks around and/or add in random meetings last second. SoFi gives you plenty of PTO and sick time that you have to beg to be able to use, and if you have a last second emergency, best of luck to you, because they will not approve your PTO without a 3 day notice. Managers love to joke about the crash and burn lifestyle of working as an MSR for SoFi, but it isn't funny. The call volume DOES NOT allow for you to enjoy working from home because you are talking on the phone some 6/8 hours of the day. Your calls are constantly monitored and you are reprimanded on pretty much a weekly basis if you give the incorrect verbiage or information during a call. The money is fine, but it is NOT worth what you go through. Stay away.

      avatar
      SoFi Response
      5y
      We appreciate you taking the time to share your SoFi experience with us; we're disappointed to hear your time on the Member Service Representative team hasn't met your expectations thus far. This role is an absolutely critical part of our mission to help our members achieve financial independence. Our goal is to create the best customer service in the industry, which means we are committed to ensuring our team members are available at all times of the day to address our members' needs. That said, we truly believe that our people are our biggest differentiator, and if we take care of them they will take care of our members. Our Workforce Management team regularly looks at data to anticipate when members will contact us, and we staff our team according to the demand. Our WFM and leadership team are in nearly constant contact to make sure we have the right team in place to meet the high volume of calls we receive. We are committed to equipping managers with the tools and resources they need to create an inclusive, supportive work environment where their team can do the best work of their lives. We would like the opportunity to directly address some of your concerns, so we encourage you to reach out to your PBP, a trusted executive, or email us at glassdoor@sofi.org to continue the conversation. We really appreciate the feedback.
      4.0
      Mar 10, 2021

      N/a

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People were nice and diverse.

      Cons

      Strict goals to meet every week.

      avatar
      SoFi Response
      5y
      Thank you for taking the time to share your SoFi experience with us. We agree that we employ some of the best and brightest in the industry and we're glad to hear you had a positive experience working with the team. In order to meet our company-wide objectives, we have to set ambitious goals. We feel our supportive, collaborative team mentality helps us all work toward these ambitious goals together. We thank you for the time you spent with us. Best of luck in your future endeavors!
      5.0
      Mar 9, 2021

      Never Been More Pumped

      Director, employee experience
      Recommend
      CEO approval
      Business Outlook

      Pros

      Anthony Noto is a top-notch CEO that you dream of who is building an all-star fin-tech leadership & employee lineup. We are laser-sharp focused on building a culture where employees love to work--with an opportunity for everyone to develop their craft, innovate and grow, working together with a common set of values to help make an impact internally and externally.

      Cons

      Sometimes my face hurts from smiling so much.

      avatar
      SoFi Response
      5y
      First and foremost, thank you for being on this journey with us! We appreciate you taking the time to share your SoFi experience - we're so happy it's been a positive one so far. We agree that there is an incredible opportunity for our employees to shape the future of their careers, our company, and the entire fintech industry. We are always looking for ways to iterate, learn, and innovate, so if you have any ideas that can help us continue to differentiate the SoFi employee experience, please share them with your manager, PBP, or email us at glassdoor@sofi.org. Thanks for being a part of the SoFi family - keep smiling! "
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      ReviewsSoFi reviews

      Glassdoor has 1,242 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.