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      SoFi

      Engaged Employer

      SoFi reviews

      4.3

      81% would recommend to a friend

      (1,141 total reviews)
      avatar

      Anthony Noto

      93% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      4.1

      Career opportunities

      4.0

      Senior management

      SoFi has an employee rating of 4.3 out of 5 stars, based on 1,141 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Apr 27, 2023

      SoFi *USED* to be great until they became a public bank

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      **The pros mainly start when you are NOT in a customer facing role -Great pay -Good work life balance -Good health benefits -Love my current departments team

      Cons

      If you are looking to join SoFi, you might wanna read this. Your journey will not be an easy one if you are looking to grow. -COMMUNICATION LACKS. This is the biggest opportunity for SoFi. Upper management does NOT pass down changes or updates that are coming. EX: Customer Service doesn't learn about a promotion until DAY of and AFTER a customer mentions it when they call in. -Training is sped up leaving very little time to actually learn the ins and outs of your role. There is no test environment meaning very little hands on learning. Training feels like it sets you up for failure when you leave training and need to apply your "learning" to real life scenarios. If you are not in a customer facing role, you end up having to correct a LOT of the mistakes Customer Service makes from lack of training. -SoFi has begun hiring externally through 3rd party sites meaning you are now working with individuals who do NOT know SoFi and who do NOT have any previous banking experience. There are also language barriers and very little room for growth due to the mass amounts of external hiring. -If you're looking for feedback and criticism to grow, management is NOT involved enough. Most managers are sitting in meetings when they should be more hands on with their team.

      avatar
      SoFi Response
      3y
      We sincerely appreciate your candid, honest feedback - it's the only way we will continue to improve and achieve our ambitions of becoming a 'best place to work' caliber company. We're happy to hear you have a good work/life balance, feel your pay and benefits are competitive, and are enjoying your team. That said, most of your comments are troubling to hear. We know that we have an opportunity to improve communication amongst teams - it is a topic that has come up on our most recent engagement survey, and please know that our Comms team is working hard to get to the truth on this so we can have a scalable solution. One potential solution is investing in a new intranet, which we are investigating now for a potential roll out later in the year. The growth of the company and industry means that we have to be adaptable and flexible; however, we want to make sure our front-line employees are set up for success. Our Learning & Delivery team is always looking to improve how we train employees, so we encourage you to share your feedback directly with them. Additionally, I have shared your feedback with our Business Partner leadership team so we can further address your concerns. That said, we'd love the opportunity to discuss your concerns 1:1 so we can improve your experience. If you're open to it, you can set up a meeting with us by reaching out to your PBP or emailing me at glassdoor@sofi.org. We hope to continue this conversation so we can do better by you!
      2.0
      Oct 29, 2022

      Pay

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great individuals who are being driven out by poor leadership and mismanagement.

      Cons

      Poor pay. Lots of competitors offering more compensation for similar roles. Internal mobility is a joke. Left and got a job 3x my pay for similar competencies. Leadership is dead set on business as usual and not rocking the boat. If you are motivated and ambitious this place will drive you nuts.

      avatar
      SoFi Response
      3y
      Thank you for the 3+ years you dedicated to working at SoFi, and for taking the time to leave such a candid review of your experience. We're disappointed to hear working at SoFi didn't meet your expectations. We frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. We are also planning on launching a formal Internal Mobility team later this year, with the goal of helping our employees grow their careers at SoFi. Plus, we know building a best-in-class culture starts with excellent leadership, so we are committed to giving our managers and people-leaders the tools, training, and support they need to help their teams thrive. Lastly, we do comprehensive action planning after every employee survey, and roll out those plans to our teams. Again, sincerely appreciate your candid feedback, and wish you the best of luck in your next endeavor. Take care!
      2.0
      Jun 9, 2022

      Dont have medical issues

      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good pay if you work in the office you get free snacks.

      Cons

      I worked in the PL collections department, if you have heath issues they will seek to get rid of you, they do not work with you they say fix it in 30 days or we will let you go. Managers talk behind employees backs, even telling others about employees private heath issues.

      avatar
      SoFi Response
      4y
      Hi there, and thank you for your review. We are sorry to hear your time at SoFi did not meet your expectations. That said - we do not seek to get rid of employees with health issues. We employ many employees with disabilities and we work with employees who request or evidence a need for accommodation on the appropriate accommodation based on their individual circumstances to ensure they are able to perform the essential functions of the job while taking care of their health. We do not have any sort of policy, practice or rule saying “fix it in 30 days or we let you go.” We work with individuals with performance issues individually to identify barriers to success and provide extensive coaching and opportunities to improve performance. Additionally, managers are trained to never discuss employees’ private health issues with others. Lastly, we have a highly trained benefits team that handles accommodation requests (not the manager) and engage a third party administrator to administer leaves of absence (again with no information provided to manager about the disability) to ensure we adhere to employee privacy laws. We wish you the best of luck, take care.
      Viewing 217 - 219 of 1,141 Reviews
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      ReviewsSoFi reviews

      Glassdoor has 1,240 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.