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      Socure

      Engaged Employer

      Socure Client Operations Analyst reviews

      1.1

      2% would recommend to a friend

      (3 total reviews)

      Johnny Ayers

      2% approve of CEO

      2% positive business outlook

      Ratings by category

      3.4

      Compensation and benefits

      1.1

      Culture & values

      1.1

      Diversity & inclusion

      1.1

      Work/Life balance

      1.1

      Senior management

      1.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      1.0
      Oct 2, 2024

      Stay Away

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. My colleague were nice.

      Cons

      I didn’t put my full real title as I’m worried since I’m still an employed here. What I will say is that this is the most toxic company I’ve ever worked at. I’m lucky that my team is good - but we all have anxiety of having to interact with Johnny. The reason why is because Johnny is a ruthless leader that has no class. He lives in a bubble, was likely raised in a bubble, and has no idea how to connect with people or encourage them to grow. He consistently berates people and makes them feel bad. Everyone is too scared of him to stand up to him because he just fires people who he doesn’t like. It’s really such a sad classic CEO whose ego is so big and where nothing will change him form behind better. My advice - don’t like the top pay tempt you. Really - go somewhere else. Long term your overall health will be better than having to work here. Johnny will randomly slack us on weekends and late at night with questions on slack with a sense of urgency. There is no work life balance here. Priorities are constantly changing. Product team is a mess - none of them taking ownership over their products and constantly passing the blame to other teams. Everyone is overworked and over stressed.

      avatar
      Socure Response
      1y
      Thank you for sharing your feedback. We appreciate your insights and value your perspective on your experience at Socure. At Socure, we maintain relentlessly high standards as part of our strategy to be market leaders and commitment to excellence. We strive to balance this with an environment where employees feel valued and supported. Your feedback highlights areas where we can refine our approach, particularly around leadership interaction and team dynamics. Clear communication and respect for work-life balance are essential to fostering a thriving workplace. We continue to evaluate how we manage expectations to ensure a healthy work environment while driving for excellence every day. Leadership accountability and professionalism are non-negotiable at Socure, and we are dedicated to strengthening our leadership approach through two-way feedback and ongoing development. We also acknowledge your point on accountability within teams and will reflect on how we can better support collaboration and ownership across the organization. Thank you again for sharing your experience. We value the feedback you’ve provided and will use it to continue evaluating how we work together as a company.
      1.0
      Nov 14, 2023

      Harmful leadership

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone you work with at the Director level and below are actually great people. It’s the leadership that’s awful.

      Cons

      Leadership is incredibly toxic and has unrealistic expectations for employees. CEO is self-absorbed and only cares about profits, even though teams continuously escalate concerns about resource constraints and long-term scalability issues. This is not the right place if you want your ideas to feel valued, or if you want leadership that respects their workers. You will be treated like a pawn.

      5.0
      Dec 8, 2021

      Love it here!

      Client operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Very easy going VP's, very transparent, warm, and welcoming. Not to themselves or cold like you may see at other companies. - There's a focus on continuous education where they want to make sure everyone in the company is in-the-know about product updates. Operationally, teams are also becoming more transparent about their initiatives as well which helps interactions between departments. - GREAT benefits! Home office reimbursement, annual education reimbursement, healthcare, ClassPass is offered if you want to work from a coworking space, the list goes on and on. - The people you'll work with are all on a mission to make Socure great, and even go public one day! - Work from home - Team/company wide meet-ups will start happening next year! :) So we can all meet our teammates in person! -- And the company will reimburse our traveling expenses. - There is room for GROWTH! I left my previous job because there wasn't and I'm so happy that here there is!

      Cons

      - Honestly, there are no cons I can think of. So many people are getting hired extremely quickly, practically 5-10 new people start every Monday, so I'd imagine that may be impacting the flow of some departments but in my perspective everyone is handling it with grace and everyone is in a state of bliss because people are coming in to fill rolls that they have previously been wearing a hat for to fill in in the interim. But again, no cons at all that I can think of.

      Related searches: Socure Client Operations Analyst jobs | Socure Client Operations Analyst salaries | Socure benefits | Socure interviews
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