SofterWare reviews

4.1

78% would recommend to a friend

(64 total reviews)

Douglas Schoenberg

75% approve of CEO

73% positive business outlook

SofterWare has an employee rating of 4.1 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SofterWare employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

64 reviews
1.0
Oct 29, 2021

It’s like a cult

Recommend
CEO approval
Business Outlook

Pros

Fair salary and benefits were offered.

Cons

It’s really cult-like. Leadership is pretty stupid. I had a manager who suggested I partake in training, and when I submitted a request for funding was asked “why do you want to take that” by the same manager. Sr. Leadership is only interested in how they look. HR are incredibly stupid.

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SofterWare Response
4y
Thank you for your feedback. We’re happy to hear you thought the salary and benefits were fair. In fact, based on staff feedback, we recently changed our profit sharing to provide more money each month to your paycheck, and more changes are coming to our salary and bonuses in early 2022. While we do have many employees who have been with SofterWare for a long time, we don’t think that makes us “cult-like”. They just like working here due to our fulfilling work with our nonprofit clients, our work/life balance (now even better with full time flex option to work from home or the office), and top-notch benefits and salaries. We’re sorry to hear about your experience with your manager and training. We take career training seriously, and in addition to tuition reimbursement, we provide online classes, job shadowing and a host of other training options. Hopefully, the question from your manager was intended to determine if the training you identified was the best available option. However, you clearly felt otherwise: all employees are encouraged to speak with our HR team and senior management if they have concerns about their supervisor. While I personally think we have a great looking leadership team, I can assure you their appearance is least important to them. Especially compared to how happy our staff and clients are with our company, products and services. As for our HR team, they work hard every day to provide the best possible work environment, and to find top quality people to join our team. We wish you the best in your future endeavors. -Mike Sernoff, Senior Vice President
3.0
Oct 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay and benefit package is decent

Cons

Not much room for growth. Employees/Departments can be cliquey.

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SofterWare Response
4y
Thank you for your valuable feedback. We take great pride in our salary, benefits, profit-sharing, 401K, and flexibility. In fact, it sounds like you may have left before our most recent changes, including full-time flexibility to work from home or the office, whichever you choose, and profit-sharing added to your monthly paycheck each month. We recognize in this competitive work environment the need to provide career growth and fulfilling work. Our HR team is working with managers to roll-out detailed career planning opportunities. We also offer job shadowing opportunities for people interested in learning more about other roles in the company. For example, we had a former Technical Support Specialist move to a Product Development position after both job shadowing and tuition reimbursement from SofterWare. It is a challenge in today’s remote work world to expand teamwork beyond departments so more employees can work together. We are constantly trying new ways to do so, and we appreciate that feedback. We wish you the best of luck in your future endeavors. -Mike Sernoff, Senior Vice President
5.0
Oct 7, 2021

Great!

Recommend
CEO approval
Business Outlook

Pros

Wonderful People that are always willing to help

Cons

I have no cons at this time

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SofterWare Response
4y
Thank you so much for your feedback and continued service to our customers and your fellow staff members! Many like you say “the people they work with” is their favorite aspect of working at SofterWare. -Mike Sernoff, Senior Vice President
Viewing 28 - 30 of 64 Reviews

Glassdoor has 71 SofterWare reviews submitted anonymously by SofterWare employees. Read employee reviews and ratings on Glassdoor to decide if SofterWare is right for you.