Feb 8, 2020
Softworld Response
6yFirst and foremost, thank you for your review! We take great pride in building our Onshore Development Centers, and that includes putting the best possible consultants in the available seats and teams, as well as listening to and acting on feedback from the organization.
For many of our Onshore Development Centers, especially ones such as our Plano, Texas facility that Softworld designs from scratch based on customer specifications, we are instructed by our client to configure workstations and teams via a mandated layout. We are aware of a Development Center environment sometimes yielding less personal space, which is why we encourage our Consultants to take full advantage of the private phone booths, breakout rooms and lounge areas as needed.
While I cannot attest to the specifics of customer confusion you’ve mentioned, we will always aim to refine and communicate ongoing business goals as clearly and timely as possible. Please feel free to reach out directly to me if that situation changes and/or if you’d like to discuss any further specifics. I can be reached at 781-833-0275 or smackenzie@softworldinc.com.