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      SolarWinds

      Engaged Employer

      SolarWinds Customer Success Manager (CSM) reviews

      5.0

      99% would recommend to a friend

      (5 total reviews)
      avatar

      Sudhakar Ramakrishna

      100% approve of CEO

      99% positive business outlook

      Ratings by category

      5.0

      Diversity & inclusion

      5.0

      Senior management

      4.6

      Career opportunities

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.0

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      5.0
      Oct 21, 2025

      Empowering environment for CSMs who's keen for collaboration and growth.

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great exposure to customer management and cross-functional collaborations, Colleagues are well supportive, knowledgeable and a genuine goal to keep the clients succeed. Flexible and dynamic work environment.

      Cons

      Workload can be improved to easily focus on key account managements. Role definition is unclear across departments, Account Manager, Channel Manager and Partners often misunderstand the CSM's responsibilities. Limited alignment between Distributors and Resellers can lead to duplicated efforts or confusion.

      avatar
      SolarWinds Response
      8mo
      Thank you for your feedback and review. We're thrilled you find the Customer Success environment empowering with supportive colleagues and a flexible work environment. We sincerely appreciate your constructive feedback regarding CSM role clarity and workload. We recognize the confusion caused by unclear responsibilities across departments and with partners, and we are committed to increasing role definition and alignment to improve everyone's experience. We are also actively working to improve workload distribution so our team can better focus on key accounts. Your input is vital in helping us improve.
      5.0
      Jul 7, 2025

      Great leadership and product line

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. The best leadership & management I have come across in my career 2. The best product line to learn about 3. Various initiatives have been taken to ensure that employees are learning continuously, such as certified courses, LinkedIn Learning, etc 4. CS team using advanced product insight tools to gauge customer engagement 5. Night Shift allowance

      Cons

      Nothing, as such that needs to be pointed out. But make sure to work on your visibility else it's easy to be lost in a big pool of talent.

      Viewing 1 - 3 of 5 Reviews
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