Everything-classic churn and burn operation. Immediate managers are young, inexperienced and exist to apply constant pressure. As you go higher up the food chain the more incompetent they become. They are big on metrics - at least the ones that apply pressure i.e. calls per day-but completely ignore the only one that is directly related to performance and determines if you earn commissions-the number of leads you are given. And leads are distributed purely to favorites. Moreover, management receives credit regardless of who makes the sale so zero territorial integrity with lots of backstabbing from the AE’s who understand the system or those who are directed by your immediate managers. I had more internal competition strip mining my territory than from external competitors. Training is a disaster. Ultimately they just expect you to bother your co-workers for support. Management is completely incompetent, lack integrity and will try to extract as much from you before recycling fresh meat to replace you. They can’t keep people for long because there are only do many leads generated and they are given to the chosen few. The data base that you use for your outbound calling is a mess. You will be calling dead people, people who have been out of business for years, never were in business or who are tired of receiving calls and emails from Solera/Identifix. Even current customers are sick of the constant intrusion. 99% of your calls are unanswered. To make matters worse, they migrated to SF Lightening and all of the notes were lost. So after months of work, you were completely blind. Whether downtime due to this botched migration, or shortened months such as December during holidays, no adjustments are made to excessive quota demands that you csn never reach in good months without sufficient leads. In 4 decades of professional work experience, I have never experienced a more toxic, dysfunctional work environment or a more hostile, incompetent management team. Vista is trying desperately to unload Solera- good luck to the next owner. Better to have mercy and take it out behind the barn and put it out of its misery! Its too broken on every level and would take massive amounts of capital to try to fix this clusterf!#k. BTW - don’t believe any 5 star reviews. That is an impossibility.
