For a company that touts they want to encompass all learning styles, they sure fail on that mark. I was told that they want to incorporate all learning styles to maximize learning potential but, when I asked about creating a manual, that would help more than half of peoples learning styles, I was told no, they were going digital. Digital is ok but many people need a tangible manual they can look at and write their own notes in. Also, what if that system goes down? Then what?
The next option for help is the knowledge base site....a joke in itself. If you can find anything in there, you’re lucky. It’s like trying to find a molecule amongst thousand of molecules. Good luck there.
Another option is to ask your peers through the chat. To get a response in a timely manner is so far fetched you could get an answer quicker from an ant, or that molecule you were looking for.
Training seriously needs an overhaul. It is so bad that no one is trained the same way or with the same information. There is no organization there, NONE! I had been doing the same thing for months before being told is was wrong.
There are two decent supervisors there, just two. The others seem to let it go to their head. They use words like “you need to watch it”, highly unprofessional. Personal space is not heard of. I cannot tell you how many times I was squished into my desk because they got so close.
Then there is the glitchy systems. The ticket system for internal use needs to go. For a specific unnamed client, try and add notes without being switched to another unrelated ticket I dare ya! It happens so often it is more than an annoyance. It down right hinders the job. Also, the in-house system is completely different from what the clients use. Why?
The phone system is routed through the computer so it auto answers for you. That’s not so bad except....you have to listen to static all day long. The phone monitoring system is glitchy too. You could go to lunch and set your phone that way and the monitoring system will say you are doing something else for hours on end.
These are just some of the issues they have.....oh, If you are not accepted by the clicks....hang it up, no one will talk to you, about you but not to you.
