Nearly 3 years ago, they put the people who actually know what they are doing into non-customer facing positions and put idiots into coordinator positions. These people come off as Yes Men. They say yes "things are going just fine" to things just so the manager will move on in the meeting even if they're not going just find. Due to the lack of knowledge from the coordinators, those of us that actually know what we are doing have to pick up the slack and save the day constantly. The coordinators will give inaccurate information to customers and then it falls back on once again, the people who actually know what they are doing. The scariest part about it is that the coordinators think they have it figured out. Meanwhile our customer base is fleeing in droves as well as all the employees who know what they are doing. They also have on 2 occasions made us go through the process of doing self reviews for merit increases and then they end up going nowhere or we just don't hear about it again. My salaried position is also supposed to have bonuses, I haven't received a bonus in nearly 4 years, despite me being a top performer.
