Despite its fun appearance, Soliant is a deeply troubled workplace. The longer I worked there, the more I felt like I was seeing the "belly of the beast".
1. Managers BLATANTLY play favorites. Managers will go out to lunch with you, leave you cute cards on your desk, come chat with you about the weekend, etc. If you're not a favorite, you are ignored. It is very obvious who the favorites are, and extremely unprofessional.
2. For a company that lists "innovate" as one of its values, they could not be more archaic and slow to adapt. For example, the company was running on a homegrown CRM that only worked on Internet Explorer up until 2017. Every business decision that the leadership team makes (such as implementing BlazerWorks, an MSP) is entirely reactional. Nothing is proactive or done as a result of market trends.
3. In terms of retention, this place is a slaughterhouse. The process is thus: they hire new groups of 15-20 people almost every month. Those people work themselves to the bone trying to meet ridiculous quotas. They are eventually let go when they fail. Their few contracts they managed to secure are fed to the company's small core group of top performers. The "low performing" new hires are ushered out, a new group of lackeys to churn and burn are herded in, and the house gets the pot.
4. Speaking of that quota: this is a call center. You are expected to make 75 calls per day. Why 75 calls? No reason. (Legitimately it is a number they pulled out of the air, but your job hangs on this number.) Soliant preaches "accuracy by volume", which is an absurd notion. There is no skill involved. This is a call center.
5. Lack of experience and diversity with management. It is exclusively white people. Most of the people in leadership experience had very little or no professional work experience prior to coming to Soliant, meaning they have little to no experience with other professional settings, business models, or leadership practices.
6. Extreme division between the groups within the company. Young, outgoing, perky people work in the Schools recruiting group. Older (middle-aged+) or less socially adept people work in the Nursing recruiting group. It is a stark contrast that I noticed even on my initial interview.
7. No career path/ladder. You are a recruiter, and that is the end of the road. There are no opportunities to advance to.
