Pros
Helps employees after natural disasters, tries to emulate a family environment, has a “playbook” for consistent operations across all franchises, business model is trying to prepare for future of industry, likes to train employees, has employee emergency fund,
Cons
Preaches Associate Satisfaction Index (ASI) Leads to Customer Satisfaction (CSI), but doesn’t follow through, Health Insurance isn’t great unless you are grandfathered into standard plan, Is spread thin, focusing on several different business plans without perfecting one and moving on, seems to treat Sonic employees great, but dealership employees worse. Teaches cultivation and growing, but will terminate quickly. Punishes dealership management if an employee quits or is terminated by docking payroll. Hiring is next to impossible, So concerned about ensuring dealerships are following playbook dealerships are more worried about process than actually taking care of customers.
