Pros
Decent pay and benefits. Lots of people were brought up from the phone centers. The vibe around the office drastically changed my last year there. There was needless spending on food, promotional items, and rewards points for employees and customers my first year there. After, management went so far the other direction that admins were counting how many cups were being used in the break room. I get the idea to save what you can, but there's a limit.
Cons
Many managers are not focused on employee development. Two people in the same position can have entirely different experiences. One may need disciplinary action and receive none, while the other gets ridiculed for something minuscule. Saw some of the best, most knowledgeable employees endlessly try to get promotions but were 'too valuable' to promote while employees with marked track records move up the ranks. There are good managers and employees there. But a lot of the time, there is a disconnect between management and employees. The squeaky wheels get the attention while the good eggs get the shaft. From discussions with coworkers experiences, working in one department would feel like an entirely different company from another department. I know people who have had both great and horrific experiences working here. While mine was neither extreme, I am still left with a mildly bitter taste in my mouth.