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Thank you for your feedback. I’d like to address some of the points that you made, starting with something we agree on. We know that many of our employees are not happy with the state of meetings at Sovos; they called it out on our yearly employee engagement survey. When we see there is a problem that negatively affects employees, we try to fix it. You may not have been able to see this before you left, but we have implemented several tactics to address this. Our global leadership development team was tasked with tackling ineffective meetings, members of our executive leadership team held trainings with management globally within each office to provide tools and resources for meeting management, and our technology team developed best practices and strategies they’ve already implemented. On a recent pulse check, more than 80% of Sovosians said they are aware strategies are being implemented to tackle the meeting concern and they are already noticing changes. This is not a problem unique to our organization, but we have been fortunate to have passionate employees and leadership to help address it.
Regarding some of your other points:
• Turnover rates below industry standard: Turnover at Sovos decreases year-over-year. As a SaaS-based organization, this is unheard of and something we are proud of. This month alone, more than 20 employees celebrated their fifth year of service here at Sovos.
• Flexible time off and employee development: We’ve created development programs for all employees and implemented flexible time off to help meet employee needs.
• Collaborative work environments: Sovos has 14 offices in 11 countries. We emphasize onsite work as part of our Be Collaborative core value.
• A Total Rewards program, including competitive health insurance: Our Total Rewards program offers employees an array of benefits, including an HSA. The HSA is a company-matched savings tool (not an insurance plan) to help off-set the cost of the deductible (which is $2,000 for an individual). We invest in things like seeding employee HSA accounts and dollar-for-dollar matching, which, if used properly, can cover the full cost of the health insurance deductible. I wish you had asked more questions about our insurance plan while you were here; it doesn’t sound like you completely understood it. Our HR reps are knowledgeable about the ins and outs of these tools and are available to help employees maximize their benefits.
You also mention organizational change. You’re right. We do change – right alongside the dynamic market we lead. That’s why one of our core value is Be Adaptable. Change sometimes means adjusting strategizes and realigning departments to meet the needs of our employees and our customers. We have an audacious goal to Solve Tax for Good, and we can’t meet the promise without adapting to change.
I’m sorry and surprised to hear you felt people were rude when you started. The most consistent piece of feedback we see on this Glassdoor page (and elsewhere) is how intelligent, friendly and goal-oriented the people who work here are. Our First 48 onboarding program recently earned a Global Best Practice award for its success in welcoming new hires and connecting them to company leaders. Our company, like any company, isn’t for everyone. But the people who thrive here, who are motivated to make an impact, are the best part of Sovos.
Joe Healey, Chief Sales Officer & Managing Director, Americas
