Sovos reviews

Thanks for taking the time to leave your feedback. I am glad to know that there are many things that work well for you here at Sovos. I agree with you about the people, too. You all are what keeps me so dedicated to growing this company. I do understand (and sometimes share) your frustrations with processes. I am not sure if you were on the all-hands call yesterday, but we have some pretty substantial changes coming in the months ahead which are meant to address some of those concerns. We share the idea that processes should not be a burden, and I look forward to massive improvements to come. If you missed the call, or would just like to talk about it more, I am happy to connect 1:1. Thanks for your feedback, and for all of the good work. - Ruth Fornell, COO

Thank you for sharing your feedback. I am always pleased, but never surprised, that one of the most consistent pieces of feedback that we get is related to how amazing our employees are. And I agree wholeheartedly. I do want to address some of other concerns. I am sorry that you felt like the workload was burdensome. While January is traditionally our busiest time, many of our teams do have other busy periods during the course of the year. Contrary to what many think, many of the tax obligations that corporations are required to meet happen at multiple times throughout the year. We have worked hard over the past couple of years to ensure that our Services teams are fully staffed because, while we know how important it is to offer impeccable customer service to our clients, it is just as important to provide a workplace where our employees can thrive. This includes a robust training bootcamp that all of our new hires go through for at least the month after they are hired. I am sorry that you did not find that sufficient to prepare you for the job, but all of our trainings do offer a component of on the job learning. I do understand your feelings about compensation as well. I can assure you that we review market data regularly to ensure that we are aligned with our competitors and the larger market in general. I am sorry that your experience here was not what you had hoped, and I wish you the best of luck as you continue your career.