Spectrum reviews

I'm going to start off by saying that I spent several years working for them, and in that time, it was constantly changing. IF you maintained your Attendance, consistently met your goals, and your Supe had your back, you were good to go. But there is such a high turnover for Supes and Agents, that feeling of security will not last long. Yes, there are some that have been there forever and there is a good reason for that. "CYA" is their watchword. Call Center Management - Top to Bottom - First and Foremost. Nobody knows what they are doing until they have to react to something. It's the most Reactive Environment I have ever encountered in any Corporate Environment I've witnessed. That, in itself, is a good reason to shy away. - While there is Favoritism in just about any Job you have, this one seems to vie for the top position. Meaning, if they don't like you, they will find a way to trip you up so you either quit or get fired. Seen it happen several times. - With that said, the ONLY way you will be "their" Favorite, is to be their "Shining Star" with regards to your work and the "Friends" you keep. *** If you do not subscribe to the Woke/DEI culture, you will never be fully accepted. It's a constant bombardment of emails and "celebrations" if you are Black, Homosexual, a Woman who like to dress up in Men's Clothes, or identify with some stupid pronoun. If you are White, Male or Female, you will not ever fit in entirely. You will be only tolerated as long as your metrics are meets/exceeds and your attendance is good. IF you SPEAK OUT against this Blatant Racism/Prejudice, you will have painted a huge target on your back, and then, it's out the door you go. You have been warned Performance - Very often, from the Top to the Bottom, the Management seems to not know as much as they think. - They hire inexperienced Supervisors at times, so be prepared for that. - I have seen some very good, highly qualified people looked over or those folks just chose not to advance because of the hostile work environment. The good ones that remain, will put in their time, then transfer to another department as soon as they can. Thus, high turnover rate and that Center's failure to retain highly qualified individuals. Yet, they don't seem to care, lol. - Management looks down on those below them. You're previous experience/education will never be considered or looked at, once you are on the Floor. So don't even expect any respect for that. - The "Bean Counters"/Analysts, are constantly changing the metrics. You are never assured any lengthy stability. Keep up. - Bonuses. Well, without a doubt, this was 1 of 2 of the biggest sore spots for me. Never Promise your Employees Money, then take it away from them because someone above you, added it to their bonus structure. Most of us joined up in that program because of the extra money. Then when it's taken away, whole teams disappeared because of everyone quitting. That's says volumes about how much value you have within their eyes, yet, they will entertain a transfer, if their is a need for one and you are liked. But more then often, people just come and go there. Fact of life. Call Center Life - Two things about this. 1. NOISE 2. CHANGES that make no sense. Seat Reassignments and Change of Supervisors due to Upper Management's whim that is hidden behind some created need.

A lot of changes recently for the good but change can be hard.