Question 1

Is Spectrum a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Spectrum have rated their employer with 3.4 out of 5 stars in 1,206 Glassdoor reviews. This is a higher than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Spectrum.

Question 2

Does Spectrum pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Spectrum with 3.9 out of 5 stars based on 1,206 anonymously submitted employee reviews. This is 5.3% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Spectrum.

Question 3

How happy are Customer Service (CSR) professionals working at Spectrum?

Accepted Answer

45% of Customer Service (CSR) employees at Spectrum would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Spectrum with a 2.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.4 rating for culture and values and 3.4 rating for career opportunities.

Question 4

What are the top reviewed jobs at Spectrum?

Accepted Answer

Customer Service Representative (940), Sales Representative (474), Inbound Sales Representative (393), Account Executive (372), Sales Associate (363), Retention Specialist (355), Field Technician (353), Direct Sales Representative (320), Field Service Technician (275), Sales (244), Outside Sales Representative (219), Customer Service Representative (CSR) (200), Billing Specialist (198), Inside Sales Representative (196), Technician (168)

Question 5

What are the pros of working at Spectrum according to real employee reviews?

Accepted Answer

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3229 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 623 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 324 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 316 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 309 reviews))

Question 6

What are the cons of working at Spectrum according to real employee reviews?

Accepted Answer

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1179 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 382 reviews)); "Trainers and managers don't communicate" ((in 270 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 266 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 260 reviews))

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Good pay and benefits with long hours and desk work

Assigned accounts with good renewal pay, but limited new leads

Opportunities for advancement overshadowed by unrealistic KPIs

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