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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,924 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,924 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      19K reviews
      3.0
      Apr 9, 2015

      Residential Senior Customer Service

      Residential customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Open diverse staff and friendly employees. Liberal pay scale. Some advancement available.

      Cons

      Must strictly comply with metrics. Quality is based on efficiency rather than customer satisfaction. Company continues to dump more work on the employees without raising the handle time metric. Sales are expected to be performed during this time frame as well. The CEO changes frequently. Usually about every 2 years. .

      1.0
      Apr 9, 2015

      Corporate Stereotype

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was good. Not great, but well above the minimum I would have accepted. Certain projects have enormous budgets so getting the tools you need is no problem. Other projects not so much.

      Cons

      Everything that could go wrong in a stereotypical corporate environment goes wrong at Charter. Being coerced into working nights and weekends, unrealistic performance expectations, and an overabundance of both micro managers and neglectful managers. The worst of it though was the politics, every little thing devolves into an inter-team tug of war and everyone's work suffers because of it. Certain people had gentle egos we'd have to tiptoe around, others got kicked around by everyone, some people could take time off "off the books," while others had to adhere to HR's policies. I'd never worked in such a chaotic environment, or felt more unwelcome in a new position.

      Viewing 18379 - 18381 of 18,924 Reviews
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      Glassdoor has 20,005 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.