Spectrum reviews

3.3

52% would recommend to a friend

(18,926 total reviews)
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Chris Winfrey

52% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Jun 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Free cable TV/Internet Co-workers are mostly great people Pay was decent

Cons

Installer-training was bad; Class was an absolute nightmare with a teacher who would teach students things the wrong way, and was more interested in taking a 30 minute break every 2 hours. Field training was erratic; constantly got pulled out of training to run equipment over to other technicians an hour away. Bad equipment; I had 3 trucks die on me in 9 months. Also, equipment for installs is scarce and doesn't work half of the time. Hours are wasted on the phone with dispatch (great folks by the way) to try and get stuff to work. Management claims it's "quality over quantity", but expect many phone calls during jobs asking "what's taking so long", and sometimes a manager will just say "cut your losses and go to the next job". The next day you can expect to be chewed out for not doing a job properly. Obvious favoritism among managers; if an employee is willing to spy and snitch on coworkers, they'll have a bright future. Quality control is very subjective; one QA tech will mark you down on something that another QA tech will let slide. Also, QA's are supposed to be done within 24 hours (preferably within an hour after a job is completed). I've had some done at least 72 hours after completion. And got marked off because a customer disconnected a router from a computer. If they want you gone they'll do anything to demotivate you, up to the point where you'd consider injuring yourself just to not having to deal with their nonsense anymore.

4.0
Jun 4, 2014

System Analyst

Recommend
CEO approval
Business Outlook

Pros

Training and Growth in Company, Technical Work Place, Nice Atmosphere, Incentives

Cons

Clicks in Management, non degreed Management instructing degreed employees/professionals in a degreed level position, favoritism to employees, Lower Salary scale, seldom see retirement from Company, long term employees let go before pension and retirement time. See people get picked on by management from a judgmental prospective (hairs long, their eccentric, religious beliefs, geeky) and not treated fairly.

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