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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,918 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,918 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Oct 15, 2014

      Not sure about now, however years ago it was a wonderful place to work.

      High speed data specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Commission checks, employee benefits on site and insurance benefits, many different set schedules to fit around school, lots of opportunity for advancement.

      Cons

      Once let go, you can never work for the company again! I was let go for "occurrences/missing work/tardiness." After sending my to the E.R. which resulted in my having to take time off, my supervisor fired me for not being at work although I had medical excuses. No one in Human resources would give me the time of day to explain what happened and to prove myself, therefore I became a Human Resources Recruiter/ Coordinator at a different company so that I could ensure their employees were treated respectfully and fairly.

      1.0
      Oct 15, 2014

      Direct Sales Representative (DSR)

      Direct sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Charter (aka Spectrum) does have excellent Internet speeds and quality TV and Phone offerings. Free cable and good benefits.

      Cons

      DSR is required to push triple play (phone, TV and internet) sales (even if customer only wants 1 or 2 services) , has very limited ability to provide customer service and is not paid commission unless services are installed within a defined period of time. Installation and service issues are significant and it is not uncommon for the prospect to become so upset they cancel the order, effectively canceling the commission. DSR does not have the ability to monitor/manage installation or service, however is accountable for the installation and cancelation. Supervisors and management does not empower the DSR to succeed, but rather deal disciplinary action.

      3.0
      Oct 14, 2014

      Great company to work for.

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good commission structure. Family Friendly.

      Cons

      Upper management likes to micromanage. Quotas rise dramatically each year, but base salary is basically nothing.

      Viewing 18496 - 18498 of 18,918 Reviews
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      Glassdoor has 19,999 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.