Spectrum reviews

3.3

52% would recommend to a friend

(18,926 total reviews)
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Chris Winfrey

53% approve of CEO

45% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
4.0
Nov 11, 2013

Good

Recommend
CEO approval
Business Outlook

Pros

Good entry pay for a position such as this

Cons

I don't have any complaints about this job

3.0
Oct 29, 2013
Recommend
CEO approval
Business Outlook

Pros

The benefits are great. The health insurance is decent, you get paid time off (both vacation and sick time), free cable, internet, and phone, and potential to move up in the company.

Cons

The customers are awful. They are either really dumb and/or ignorant, or they're just plain mean. They will make you feel like you're personally responsible for the issues they're having. Being on the phone all day, taking call after call, is mentally draining. Management also has placed a LOT on our plates about what is required of us. There are only 5 factors on our scorecards, but we're really responsible for a whole lot more than that. You can get really great responses from customers, but if you don't follow the script, you're docked quality points.

3.0
Oct 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Pay/Benefits (at the time) Lots of opportunity for overtime Contests for gas cards and minor recognition for good performance. Good Training

Cons

They changed corporate policy specifically to keep people from switching from my position to others in the company. Mandatory overtime of 50 hr work week during 5 of the eight months I was there

Viewing 18544 - 18546 of 18,926 Reviews

Glassdoor has 20,007 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.