Spectrum reviews

3.3

52% would recommend to a friend

(18,894 total reviews)
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Chris Winfrey

53% approve of CEO

46% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,894 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Apr 28, 2013

Underpaid

Recommend
CEO approval
Business Outlook

Pros

Schedule flexibility and great benefits

Cons

schedule always changing and never know for how long.

2.0
Apr 28, 2013

BBT

Recommend
CEO approval
Business Outlook

Pros

All the work you want.Free cable ,internet and phone service,with DVR included.

Cons

Work in all the elemnt's of weather.More work in the summer when it's a100 degree's.which mean's you're in the sun at least 10 hr's per day,12 to 14 a day if you let them get by with it

2.0
Apr 24, 2013

Very Poor Upper Management

Recommend
CEO approval
Business Outlook

Pros

Health benefits and great coworkers. We used to have a reciprocal discount with other cable providers if we didn't live in the Charter footprint but that has been taken away because Charter decided to end the program

Cons

Oh where to begin... A complete lack of communication, policies change daily, metrics are contradictory so there is always a reason to discipline an employee. Almost all perks and incentives have been taken away, they have rearranged the call centers and have taken away any and all perks they can think of. They just spent an ungodly amount of money on large flat screen TVs to replace the old clunky ones, then turned around and turned them all off. Now they flash metric tables and graphs. They focus on how awful the employees are doing and ask for unrealistic numbers. They "rewarded" our call center for being the best at what we do yet cut our pay, stripped our benefits, and created discord among departments. There is a total breakdown of teamwork between call centers now because of the new policies. Confusion, frustration, and now empty pockets abide. Morale is at an all-time low since I have been working here and it continues to diminish every day.

Viewing 18724 - 18726 of 18,894 Reviews

Glassdoor has 19,975 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.