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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,895 total reviews)
      avatar

      Chris Winfrey

      53% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,895 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Jan 27, 2013

      A roller coaster straight to hell.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free cable and internet, discounted pay per view.

      Cons

      Middle and upper management have no clue as to how to run a company. They have incredible employees at their fingertips and chose to ignore them. Its always what benefits the customer and never the employee. They are hemorrhaging excellent employees and do not care. If you are not part of the "good ole boys club" then count yourself out for anything. Good/excellent ideas go unnoticed. Charter has a do as your told mentality and when questions are asked the only repsonse you get is, "it is what it is".

      2.0
      Jan 25, 2013

      csr

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      good hours,free servies, good benifits .sick time .discounts on other goods .not pen on sundays

      Cons

      upper management has no idea what is really important and what is not .Left hand does not know what right hand is doing. Change this for the worse for customers and employees. they do not listen to front counter staff and all that we have to say and know can improve the customers experience with us. never follow through on what needs to be done with certain bad EMPLOYEES not following policys ,,,,, i could go on and on

      3.0
      Jan 21, 2013

      With tweaks, would be a great place to work.

      Producer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bright House has great benefits. Free Internet and cable included in compensation. Great co-workers. Relatively up-to-date facilities.

      Cons

      Top-down micromanagement (You name it, it's going to get nit-picked.) Scheduling snafus abound. Many positions require relatively long contracts (3 years) compared to similar positions. Low pay in comparison to similar positions at other local stations. Promotions are hard to come by (they often hire out-of-house). Many overnight or weekend positions, with no rotation. Technical problems abound.

      Viewing 18748 - 18750 of 18,895 Reviews
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      ReviewsSpectrum reviews

      Glassdoor has 19,976 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.