Spectrum reviews

3.3

52% would recommend to a friend

(18,881 total reviews)
avatar

Chris Winfrey

53% approve of CEO

46% positive business outlook

Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Apr 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay, reasonable hours. Get to leave early some days, benefits, not much good to say about the company. unreliable service.

Cons

Lack of advancement opportunity, lack of training, promoting less qualified and not promoting more qualified agents. Lack of communication between offices.

5.0
Mar 28, 2012

Love it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great perks, love the working environment. Charter is doing a lot to improve customer relations which is in turn helping the day to day work environment.

Cons

I work a lot, and it places a burden on the family

1.0
Mar 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Charter offers its employees very good benefits packages. We have coverage for a variety of health and fitness services that have served my family well. I particularly like the opportunities to qualify for health credits towards our health insurance costs.

Cons

Management says they want you to be successful and treat the job as if it were your own business. But they actually want you to be successful on their terms, which is very limiting. When big opportunity arises, upper management likes to decide who is allowed to take advantage of the opportunity first, and who is left to scratch up what's left. Typically, opportunity is given to the lowest paid sales channels (call centers and front counter). While outside sales is forbidden from touching opportunity until management is satisfied that their profits are safe. Their foremost concern is today's revenue and profit margins, rather than relationship building and investing in profitable future sales opportunities. If you are looking for a great sales culture, with unlimited income potential, look elsewhere.

Viewing 18790 - 18792 of 18,881 Reviews

Glassdoor has 19,961 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.