Spectrum reviews

Charter is the result of a merger between Brighthouse (FL), TWC, and Charter Communications. Brighthouse was known as being the most customer centric organization while TWC and Charter were known to have poor customer service. Well when the big fish eats up the smaller fish - we all know what happens- the service quality declines. I am new to this job and I have seen managers with 23 years walk away, and I even saw top 10 senior AE's who had been in the role for 20 years and were making 150k walk away to go to a mom and pop. Why did they leave? I will tell you. Charter has been in the office the entire pandemic. When your required to be in the office everyday when even your competitors are remote, people are leaving. You are going to work your butt of to make 55k salary and they will sell you on the nice OTE money but very few reps are hitting that number. The amount of extra service work you have to has killed this company culturally. If you want to slave away in a very crowded space you can do well. Dont go anywhere else but Florida because the market is too tight. Orlando and Tampa had a monopoly but the competition hired half of the AE's and managers and now the company is desperately trying to get from behind the 8 ball because the customer base will not take it anymore. If you go into SMB you are going to sit on the phone and cold call, dont get it twisted. Here is what you are responsible for in this job. You must find a community that is willing to allow you to be the only provider on the property, people these days want choices and so its a tough tough sell. The rates are going up monthly so your one weapon which was to give them a heavily discounted rate is out the window. The benefits are great, the company has great people but they are about the NYSE first and COVID blew me away, they dont care about the health and safety of their people. You will never move up here unless you are one of the select few or you wait 20 years, you can jump around but they are lateral moves. Every deal requires five approvals, several models ran and guess what you need to become a cosntruction expert as well. Then if 2 years later the property is having some issues well guess what, you can spend hours trying to fix service problems that customer service should be doing and you cannot sell. The process is flawed and Charter is seeing record amounts of employees running for the doors.

free internet and tv service