Is Spectrum a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 51 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Tech Support Representative Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at Spectrum .

Does Spectrum pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at Spectrum with 3.7 out of 5 stars based on 51 anonymously submitted employee reviews. This is 2.7% worse than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at Spectrum.

How happy are Tech Support Representative professionals working at Spectrum?

10% of Tech Support Representative employees at Spectrum would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Tech Support Representative professionals have also rated Spectrum with a 2.4 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.3 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (474) , Inbound Sales Representative (393) , Account Executive (372) , Sales Associate (363) , Retention Specialist (355) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 619 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 332 reviews)); "Free Cable and internet plus great salary and commissions." ((in 330 reviews)); "Good money when you make at least 12 sales per month and base pay as well." ((in 320 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1180 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 384 reviews)); "Bad managers and don’t care" ((in 281 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 276 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 254 reviews))

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Spectrum

Spectrum Tech Support Representative reviews

2.6

10% would recommend to a friend

(51 total reviews)

Chris Winfrey

4% approve of CEO

40% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.4

Diversity & inclusion

2.6

Career opportunities

2.4

Work/Life balance

2.3

Culture & values

1.9

Senior management

Tech Support Representative employees have rated Spectrum with 2.6 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have an average working experience there. Spectrum is rated 27% below average by Tech Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

5.0

Jul 18, 2021

It's great

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Highly Paid Salary Tuition Reembursement Great Managers

Cons

Back to back calls Customers can be mean

Spectrum Response

We continue to evaluate our abilities as culture creators, and appreciate you letting us know when our initiatives have been successful. Thank you for your review!

3.0

Dec 14, 2020

Know what your needs are

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great pay , the vending machines and food trucks

Cons

It’s a Call center environment, you aren’t allowed to shift bid until After 90 days, the metrics and micro managing are a little rediculous and there’s little to no work life balance

Spectrum Response

We appreciate your feedback, and care about what past and present team members have to say. We will share your comments with our leadership team.

4.0

Oct 20, 2020

Great

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Great salary and benefits, good environment

Cons

Nothing bad to say about it

Spectrum Response

We appreciate your feedback! We have put a lot of time and effort into establishing pay structures that provide Spectrum employees fair pay for work. Your comments reaffirm that we are doing well in providing for our team members, and we will continue to support fair compensation policies.

Viewing 37 - 39 of 51 Reviews

Jobs at Spectrum

Customer Service Representative

Customer Service Representative | Technical Support

Customer Service Representative | Technical Support

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Customer Service Representative | Technical Support (Bilingual)

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Spectrum Tech Support Representative reviews

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Know what your needs are

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