Pros
Pretty good values considering we are talking about retail. The training process was well-designed and helpful.
Cons
-The schedule. As a part-time associate in the copy & print center, I did not get more than 20 hours a week and would usually get 3h long shift and then a full day (usually on weekends). -Management expects waaaay too much. Working in the copy & print center, I'm earning the same as a cashier...yet I was expected to drive sales up, basically by asking tons of questions to every business owner that walks in the store. Then the manager would talk to me once a day to find out what I learned about new clients. The amount of information we had to gather on new customers was ridiculous and a lot of people were not comfortable with associates trying to learn everything about them. And the girl who had been in the copy & print center for years was expected to do even more than that (she was responsible for ordering more supplies) and was way underpaid for the amount of work she did. -The store I worked at was often under-staffed. I often did not get to take my breaks (15 min unpaid break). Since my schedule was usually a 3 hour or 4h long shift, I was driving to the store to get paid for less than I actually worked. - The benefits offered were decent, but I couldn't afford opting in since I was working less than 20 hours a week. - We had daily goals to achieve (sign up so many people for the rewards program, sell them season passes to get discounts, etc). I specifically asked during the interview process if there were any quotas to meet as far as sales were concerned and was told no.
