Starbucks reviews

3.5

56% would recommend to a friend

(85,287 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,287 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

85K reviews
4.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay and flexible hours

Cons

Managers can be a bit unreasonable

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Starbucks Response
6d
Thank you for sharing your feedback. We value your input and will take it into consideration as we strive to grow and provide the best experience for our partners.
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits for a PT job, strong (trauma) bonding between staff, flexible scheduling if you don’t need a ton of hours. Free food (7 items/week, which may have changed since I left) + free drinks and coffee beans.

Cons

New CEO made everyone’s lives worse by introducing new standards that did nothing to increase efficiency or satisfaction. No one cares if your cup has a note on it if they’re waiting forever for their coffee. Standards changed by day and location. No consistency between how anything is done because the standards are constantly changing. Unrealistic expectations for drive times because we were constantly under staffed. Highly stressful during peak hours. Once was asked to clean mold out of back fridges during a renovation, no proper PPE provided. Almost called OSHA because the mold was so bad. Machines + equipment are frequently broken, making baristas’ lives more difficult. Abusive customers, especially the delivery drivers. My location was near a hospital and was not staffed properly to handle the insane amount of traffic and large orders that would come through.

Viewing 82 - 84 of 85,287 Reviews

Glassdoor has 90,996 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.