Starbucks reviews

3.5

57% would recommend to a friend

(85,646 total reviews)
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Brian Niccol

34% approve of CEO

42% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
2.0
Apr 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Pro: free coffee, they give benefit to part time employees

Cons

Cons: no respect for schedule requests, no leadership and management direction from shift supervisors and store manager

3.0
Apr 29, 2011
Recommend
CEO approval
Business Outlook

Pros

It's fun to work at a Starbucks Coffee shop. Even when the customers are mean, they go away in a minute, but most are friendly and nice and appreciate a good drink. The place smells great, the music opens your mind to new forms that you might not have listened to otherwise, you get some free drinks and a great discount. Also, Sbux used to have terrific health benefits. They aren't quite what they were years ago when I first started. You also get a free pound of coffee per week.

Cons

The longer I worked there, the more they changed. When I first started, baristas used to get comprehensive training, by the time I left they only got in-store training mostly from a book and computer along with OJT. Earlier, supervisors got comprehensive training, by the time I left, again, it was just a book and a computer program. I earned my 'black apron' and really got into the coffee master education, but my managers were very lackidasical about doing the things THEY had to do to help me with it. Also, you're told how you should do coffee tastings and machine demonstrations but they don't really give you time to do that. I had to push to be allowed to do a few extra hours to host a coffee seminar congruent with us trying to sell the machines at Christmas. They are very strict on not wanting you to go over their allowed hours for the store. Additionally, it used to be a wonderful part time job, but when I checked back in later to see how things were going in my old store, I found out that now they only accept people who can promise them 40 hours a week even if they don't schedule people for that many.

1.0
Apr 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Can be a fun atmosphere, free coffee. If you have the right DM, you learn a ton and get real development. Management experience is always good too.

Cons

The reworking of the company a few years back resulted in a whole lot of the talent that made the company what it was leaving. Not the same place. As a SM, you will work ridiculous hours, and you will never be sure that your days off are actually going to be days off. Huge sales pressure these days. Lots of plates to juggle. Not much growth opportunity.

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