Starbucks reviews

3.5

57% would recommend to a friend

(85,504 total reviews)
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Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

86K reviews
4.0
Sep 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Confidence by the company to lead your store. Realistic goals. Company Support. Make your own schedule, minimal supervision, average pay.

Cons

Barista's pay not competitive, high turnover. Frequent Changes in upper management, some don't know Starbucks culture. Store Manager is a barista, supervisor and assistant all in one in addition to own duties.

2.0
May 12, 2011
Recommend
CEO approval
Business Outlook

Pros

They did provide benefits to anyone who worked at least an AVERAGE of 20 hours a week including 401(K) and paid vacation. The hours were flexible and they do work around your schedule so it can be a good job for students.

Cons

If you end up with a bad manager it can be one of the worst places to work. Frequently people are promoted there who are either incompetent or extremely negative (or if you're really lucky, they are both.) In such a fast paced and high stress environment, having this type of management is extremely wearing on the mind, body, and soul. The compensation is not worth what they expect of their employees. While it may seem like it would be an easy job, it is a lot more involved than most people realize and due to recent changes within the company they expect more and allow less labor to do it with. In the end, you will put too much of yourself into the job and you will not get enough back. I had a horrible manager and it just crushed my spirit. They took something that I absolutely loved and wanted to do for the rest of my life and turned it in to something that I no longer even had the heart to care about. The employees often joke that Starbucks steals your soul and while it is partially a joke the company usually does end up crushing most people's spirit.

2.0
Apr 12, 2011
Recommend
CEO approval
Business Outlook

Pros

Lots of benefits, diverse coworkers, great customers and if you have a good boss, room for advancement and lots of recognition for positive results.

Cons

Changes made a couple years ago resulted in disrespectful upper management, terrible work life balance (especially for management), conflicting communication from upper management, lack of recognition for achievements, decreased benefits, biased management, decreased labor budget and hours and increased workload. I went from work 40-50 hrs a week to 60-80 as a result of this. I could go on and on. I dedicated my life to the company and the last few years was treated like garbage.

Viewing 163 - 165 of 85,504 Reviews

Glassdoor has 91,223 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.