State Farm reviews

3.4

53% would recommend to a friend

(19,758 total reviews)
avatar

Jon Farney

51% approve of CEO

47% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,758 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
2.0
Feb 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Pension, PTO, Group Medical - Some jobs at State Farm are great but stay away from auto claims unless you want to be worked like a slave 6 sometime 7 days a week.

Cons

No work life balance....None! Unable to get time off unless planned a full year in advance. Micromanaged and overworked. They give you and inventory of of 250-300 complex claims and expect you to spend almost 1/2 your day answering calls for other co-workers claims. Customers are so upset with our service now, every call you get is from a mad customer. The only time you have to work your own claims is after business hours and on the weekends. All of the employees in the complex auto claim department are overworked and stressed out. Management knows this and can't do anything about it because it's all driven by corporate and our new CEO. People are quitting in droves and they are just hiring bodies to fill the seats. New hires have no idea what they are doing which just gets customers more upset. PTO is earned but no one is allowed to take it because we are so understaffed. You ask for a week off and you may be approved for a Tuesday and Thursday only for that week. All Friday and Mondays on the 2017 schedule are already at "capacity" so if you didn't fight for it at the beginning of the year, you won't get one the rest of the year.

2.0
Aug 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Close to impossible to get fired. Will pay for your bachelor's degree or master's degree. They encourage personal development. The people you work with will be your work family.

Cons

They make it very clear the employee's happiness is not a priority and do not care about your family obligations or life in general outside of State Farm.

4.0
Jul 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Agent Compensation is truly uncapped - the harder you work and the more business (and the higher volume you write in ALL lines of business) you write - the more you will make. There is an opportunity to earn a SIGNIFICANT Scorecard Bonus each year. The general public is very familiar with the company, so new agents will have instant credibility and brand name recognition. If you can be a high performer you will be rewarded with trips around the world (Ambassador travel program).

Cons

Summary: For the RIGHT PERSON the Agent opportunity can be everything they would want it to be - but I observed in myself and many other agents that it takes an extraordinary amount of focus, organization, time management, and teamwork, along with the ability to continually invest heavily in your business to be a consistent high producing agent. Details: The AA05 Contact is a GROWTH-BASED compensation plan. SF will guarantee you a base level of P&C commissions, but an additional 3% has to earned / validated every year. This can be extremely challenging based on the market your office is in; or if there any restrictions SF has placed regarding underwriting or rates in your area. Additionally - life events such as the births of children, impaired health or deaths of loved ones, divorce, etc may require time away from the office and may take your 100% attention off of growing the business - which may mean that you will earn less next year than you did this year. The AA05 contract is genius from SF's point of view (because of variable comp you can never relax and be content with your existing book of business), but when it works against you as an agent it can be extremely frustrating! As a side note - I had significant work / life balance issues as an agent. I became divorced during my time in agency, and when I ultimately won full custody of my daughter I ended up resigning from SF Agency a few years later as I found it extremely difficult to be fully vested in growing my agency, and meet my own standards of being a successful father. ALSO - if you are considering becoming an agent, DO YOUR HOMEWORK in regards to average premiums in any particular market area, as premiums can VARY WIDELY from state to state, and even within the same state. If I had my size book of business in SC or WV, instead of NC (where my agency was located) - my annual gross compensation would have likely been $50,000 or more higher! Not everyone wants to live in WV, but the difference in premiums (how commissions are derived) can be significant. Lastly, as an agent you will constantly be dealing with employees - hiring them, training them, firing them, etc. I would say that staffing issues are a universal challenge for most State Farm agents that want / need to perform at a fairly high level. Just know that on the front end!

Viewing 37 - 39 of 19,758 Reviews

Glassdoor has 21,150 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.