State Farm reviews

Agency is a whole different story though. Agents are subcontractors who are often absentee and almost entirely disconnected from their clients and their workforce. While underwriting standards have been raised systemically prices have also increased as well as sales requirements. Metrics internally have been transformed into a beating for all employees and consolidation has lead to a drought of knowledge endemic in the organization in the interest of saving a few bucks. Actual employee staffing levels have decreased enterprise wide and have been supplemented with a rotation of contingent contract staff. Once a mutual corporation that paid dividends to policyholders now incentivizes bad policy holder collection by not supporting the sales force to retain quality business.

When I first started it was great. If you got bad metrics you could explain yourself and then they would dismiss it, then the new ness wore off and they didn't care what your reason was, you should have made metrics..The metrics now are so crazy and always changing. They want you to hit all these points in your call and still make the customer happy and not sound like a robot, which is nearly impossible. The call evaluations are rough and very hard to pass. Getting time off is such a pain and half the time doesn't get approved.