State Farm reviews

3.4

52% would recommend to a friend

(19,809 total reviews)
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Jon Farney

50% approve of CEO

46% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
2.0
Oct 11, 2008
Recommend
CEO approval
Business Outlook

Pros

There are many opportunities for moving to other departments, as they are typically willing to train the right person. This gives you the ability to get many different experiences within the company and not get stagnant. The benefits package is above average with a nice pension plan for employees and agents, although I've heard that newer employees are no longer being offered the pension (something to look into). State Farm provides a lot of support for continuing education and professional development...even reimbursing for tuition and paying for insurance designation programs.

Cons

Unfortunately, you must be willing to relocate in order to move up the ladder. Most of the employees working in the departments that support agents have no concept of what it's like to work in the agent's office. State Farm tries very hard to be all things to all people rather than sticking with what they are good at (insurance) and working with a few target markets. Because they want to sell insurance products, bank products, and mutual funds, to almost every conceivable audience out there (youth market, retirement couples, hispanic market, asian market, african american market, small business owners, etc, etc,) the resources within State Farm are diluted, reducing effectiveness in any one area, and the agent's office is completely overwhelmed with competing priorities. Don't even think about trying the agency opportunity unless you already have a background in insurance and financial services because they are not going to give you the time you need to learn and develop as a salesperson in the first year. The quotas are so high, especially for life insurance and bank products, that if you don't have a background in the industry, or are able to hire an extremely competent team (which is usually impossible given a small business owner's payroll and the available talent pool in most markets) they will make you miserable in the first year so that you want to quit even if they do offer you the contract.

1.0
Jun 19, 2012
Recommend
CEO approval
Business Outlook

Pros

fair compensation decent benefits established company air conditioned good security (cameras, security guard, etc.)

Cons

*scheduling vacation time is nearly impossible *no accountability with coworkers, which means responsible good employees do "clean-up work" *high-stress environment *high turnover in the only department that is consistently hiring (a result of dissatisfied employees) *mandatory weekend shifts / mandatory overtime *upper management not at all connected with other employees *work is tedious and repetitive *process improvement is not made with common sense, specifically things that are done simply because "they've always been done that way"

3.0
Jan 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Stable and consistent Continuous training opportunities and courses to equip with more skills and knowledge Management support and great cafeteria pricing ($2 beef burger is even better than Harvey's)

Cons

Ever since Desjardins took over Statefarm, many things have changed: A lot more weekend and evening shifts Auto and home insurance combined, so almost everyone has to double their work load but pay stays the same Annual performance indicators include many factors we can't control, eg clients choose non-certified bodyshop or clients not happy with our coverage decision, which is very likely to happen if we decline their coverage Statefarm used to sponsor retaking CIP if one fails but Desjardins does not anymore, We will have to pay on our own if we failed the first try. Statefarm used to have many team activities, group prizes, annual bonus event etc. Desjardins so far has very little to surprise anyone, let alone annual bonus. The company has been dishonest with us sometimes: when we signed up our job contract, it said nothing about auto claims but after one week, the whole claims department was combining auto and home together. Every manager said that's new information to them as well. Is that true? Such a big decision is only made within one week? I don't think so.

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