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      State Farm

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      State Farm reviews

      3.4

      53% would recommend to a friend

      (19,776 total reviews)
      avatar

      Jon Farney

      51% approve of CEO

      48% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.3

      Work/Life balance

      3.3

      Career opportunities

      2.9

      Senior management

      State Farm has an employee rating of 3.4 out of 5 stars, based on 19,776 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      20K reviews
      2.0
      Sep 17, 2009

      A Once Proud Company Falling on Hard Times ...

      Claim representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Fair pay, fair benefits * Job security is a bonus * Well known (looks good on resumes)

      Cons

      Toxic culture and a damaged employment brand. Rigid, top-down chain of command. You have no discretionary authority to make a decision, yet you're held 100% accountable. Very low morale (especially in ACC - claims call centers). The Workforce Management software controls EVERY movement you make, even down to bathroom breaks. Overwhelming workload and lack of manpower. Bosses who monitor stats all day and chastise you for going 10 seconds too long on a call (shouldn't we be helping and satisfying the customer?). Running out of room ...

      4.0
      Sep 14, 2009

      good company to work for - for the most part

      Catastrophe claim representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a good company to work for and gain experience in the insurance industry. They are the leader in home and auto sales so there are many different areas to work in. Lots of room for advancement if willing to relocate to different areas of the country. Great co-workers on the cat team. Management is fairly easy to work with and understanding of your needs.

      Cons

      Upper management not listening to the needs of the cat team. When workload is heavy, not much consideration given for time off or # of days worked. Changes made without input from cat team members. Pay not up to par with other company catastrophe teams.

      5.0
      Sep 14, 2009

      My thoughts

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, friendly atmosphere. Enjoyable place to work and help others

      Cons

      Cap on pay -must leave for different position to further career

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      ReviewsState Farm reviews

      Glassdoor has 21,169 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.