State Farm reviews

3.4

52% would recommend to a friend

(19,791 total reviews)
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Jon Farney

50% approve of CEO

46% positive business outlook

State Farm has an employee rating of 3.4 out of 5 stars, based on 19,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The State Farm employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

20K reviews
2.0
May 5, 2016

"Flexible and adaptable."

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits (401k, health, dental, vision, paid time off).

Cons

Too numbers driven, becoming disconnected from its people and customers. New policies rolling out (including a "points system" for absences and tardiness). I agree this is needed, but it's kind of pathetic that I have to get something as simple as a stomach virus protected under FMLA (three consecutive absences not protected and you're up for termination). Some departments (soon to be all) are not allowed to look at, touch, be on, etc... their cell phones while sitting at their desks. Seriously, you have to walk away from the work area and into the break room to read a text message if needed (and only in the event of an emergency). If you're caught on your phone? You get "points" which can lead to termination.

2.0
May 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits - at the time. After working claims you will likely think hard about where you want to be in the future.

Cons

Very stressful job, especially dealing with northeast customers who can't be pleased no matter how much they are given. However, not enough staffing combined with an unrealistic workload makes the situation immensely worse. Everyday now it seems State Farm is finding more things for you to do that take away more time from getting the customer taken care of, which ultimately leads to more problems for you - not management or State Farm - YOU! What we have now is a situation where employees are so overworked/stressed that they are now in survival mode and just doing what they can to get through the day - moving files forward w/o actually working them, not returning calls, etc etc. If you HAVE to work here, get promoted and try not to deal with the customer. You need to be mobile however.

1.0
Apr 29, 2016
Recommend
CEO approval
Business Outlook

Pros

You get a check biweekly and paid sick leave is plentiful.

Cons

-Micromanaging -Numbers driven -No job security -Heavy workload -Call center environment SF used to be a great place to work but not anymore. They do not care about their employees. Geico will be the #1 insurer soon because SF has lost sight of what made them #1. Tenure reps are quitting daily.

Viewing 256 - 258 of 19,791 Reviews

Glassdoor has 21,184 State Farm reviews submitted anonymously by State Farm employees. Read employee reviews and ratings on Glassdoor to decide if State Farm is right for you.