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      Suburban Automotive Services

      Engaged Employer

      Suburban Automotive Services reviews

      3.9

      75% would recommend to a friend

      (40 total reviews)
      avatar

      Chuck Thomson

      69% approve of CEO

      76% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.8

      Senior management

      3.6

      Compensation and benefits

      3.5

      Career opportunities

      Suburban Automotive Services has an employee rating of 3.9 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Suburban Automotive Services employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      40 reviews
      1.0
      Feb 5, 2024

      Leadership are all friends and make sure you know you're expendable.

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Other CSRs, warehouse/inventory team, TSMs/RSMs, and some customers made the job tolerable. Weekly pay.

      Cons

      Favoritism was played by executives, Executives and directors were all married to or best friends with each other so any complaints about treatment were disregarded. Pay does not match that for the responsibilities that were assigned and asks for compensation for extra tasks was laughed off by anyone above supervisor. Employer also states that it is against policy to discuss earnings, which is against the National Labor Relations Act. Company openly favorited CSRs over others and offered extra pay and benefits to someone trying to leave but would not offer anything for the employees that were dedicated to the company and were held in higher regards by other leaders and more importantly, the customers. No work-life balance. The ability to replace you at a moments notice is often spoken about. A lot of talk behind your back from senior leadership.

      avatar
      Suburban Automotive Services Response
      2y
      One of our core values is to build trusting relationships. We are sorry that we were not able to do so in your case. The success and safety of each team member remains a top priority for our organization. We will continue to reward top performers and to support those that may need additional help or training to achieve results. We value excellence and hold each other accountable at all levels - your comments reflect a different experience and by sharing that experience it provides us an opportunity to improve.
      1.0
      Sep 7, 2023

      Toxic Work Environment

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Get paid every week on Friday.

      Cons

      One leader's mood always changes. One second he is nice to you and then he flips like a switch to being rude. Very unstable personality. People get yelled at and screamed at by leadership. It is a very unprofessional and inappropriate workplace. I heard racist and sexist comments when working there. HR does not support employees but they will always defend leaders, even when they are in the wrong. Employees are gaslighted by HR and employees can never speak up about their issues or concerns. When you try to speak up, you are cut off. Driven values was only designed for employees, not leadership to follow. I never seen one leader take accountability for their wrong doing. They blame employees always. Benefits are bad and 401k matching is very low. HR members speak inappropriately about employees in the hallways and to other employees. It is things they should not be sharing. It is so bad here that six workers walking out in one day and quit on the spot. Turnover rate is extremely high at the company.

      5.0
      Feb 14, 2023

      My review.

      Truck driver
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people. No pressure on you. Just do your job and all is well.

      Cons

      No cons with working here.

      Viewing 16 - 18 of 40 Reviews
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      ReviewsSuburban Automotive Services reviews

      Glassdoor has 41 Suburban Automotive Services reviews submitted anonymously by Suburban Automotive Services employees. Read employee reviews and ratings on Glassdoor to decide if Suburban Automotive Services is right for you.