Pros
I gave SDC 3 stars but a more accurate measure is 5 stars for the first 3 or 4 months. After that it depends on your will power and resolve. Work from home - This is the most obvious benefit. Although some will say they eventually get tired of being stuck in their house for work, working from home allows you to maintain your household while maintaining a full time job, which is nearly impossible otherwise. Set up a nice home office and this aspect will never fade away. Pay and benefits - I made roughly $10/hr with full benefits right away. No commute and cheap lunch at home makes for a healthy paycheck. Overtime and Time Off - Honestly they have some sound policies. I do not know how they stack up against other work from home support companies. Over time and Time off opportunities change with the seasons. In summer there is a lot of VTO or "Voluntary Time Off". This is a way for SDC to adapt to the needs of their tenant while offering tons of unpaid time off for those who would like it. In the holiday season they will offer a lot of over time. Vacation time adds up nicely and it is not difficult to use. Growth - I watched a few peers get promoted fairly quickly. If you intend to get promoted with SDC, then you likely will according to what I have seen. Environment - There are many extremely helpful agents at Support.com and you won't likely ever feel lost on a call. You will however sometimes get lost navigating policies when it goes beyond the phone call. Training - 1 month paid training. You will make about $1500 sitting in a webinar learning about windows and basic routing.
Cons
Call load - Sometimes the calls are back to back for 8 hours and sometimes there will be a 30 minute wait between each call. Management - Your experience at SDC depends heavily on the supervisor you are assigned. these will rotate frequently. One of the best supervisors I have ever worked for was at SDC, and when they rotated, I'd go as far as saying my next supervisor was one of the worst and this absolutely did impact my choice to leave the company. Comcast tenant - I worked in the Comcast tenant. The Quality Assurance method was a serious problem. Most agents were in a perpetual state of failing QA completely with less than 50% compliance due completely to how cryptic and purposeless the QA method was. I believe this opinion reflects the opinion of many other agents at SDC as I have discusses this matter at length. Depending on your supervisor, your experience with QA may border on harassment. Comcast's customers are often rightfully angry. You will deal with absolutely unreasonable customers all day long as a result of Comcast's total incompetence. WITH THAT SAID: This is still truly a fantastic opportunity if you need money. Go into it with the right mindset and tolerate fundamental flaws for as long as you can. I gave this a thumbs up for the 6 month business outlook because 6 months is right about the amount of time that I believe this job will stay tolerable for most.
