SurfMerchants reviews

4.8

100% would recommend to a friend

(11 total reviews)

John Hsu and Tony Felos

100% approve of CEO

88% positive business outlook

Reviews by job title

11 reviews

Reviews about "Culture"

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5.0
Jul 24, 2015
Recommend
CEO approval
Business Outlook

Pros

50% work from home. Health Benefits 100% covered. 401k. Flexible additional work from home. Generous vacation package. Great people, great culture. Laid back office environment. Embraces the concept of "work / life BLEND". Encourages social interaction between employees including Senior Management.

Cons

You need to be a self starter. If you rely on being micro-managed to be productive you will fail very quickly here.

5.0
Jul 15, 2015

best. culture. ever.

Recommend
CEO approval
Business Outlook

Pros

The company culture is amazing and fun. 50% work from home lets me spend time I could be commuting with my kid instead. Reasonably flat management, and plenty of opportunity if you're a self-starter. Lots of support available if you ask for it.

Cons

The vacation policy is kind of restrictive for new hires. The pay is a bit submarket. There is limited room for incompetence - while there IS support for your job if you ask, you usually have to ask, and if you fail to ask for long enough you'll be at fault.

5.0
Feb 26, 2015

One of a kind place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hate to keep repeating what others have said but it's really true - this is a quirky, humane, smart work environment that you'll want to stay in for a really long time. I've been here for more than 5 years and I can't believe how fast it's gone. There's also been quite a few people who left and quickly came back once they realized what they'd taken for granted. If you have a family or outside interests (there are lots of musicians in the company) this place really gives you the flexibility to do that stuff right. One thing I haven't seen mentioned is how this is a company that knows how to win and keep winning. They're the kings of their niche and have a rock solid business where the income is very consistent (it's a Software as a service, or SaaS company, so the money keeps coming in every month) and where the clients would find it super hard to leave for a competitor. Despite that, they never go on cruise control - they are really competitive and really determined to stay on top. For us workers, that means unbelievable job security and the fun of knowing that new stuff is being made all the time. One cool story: one employee who got fired wrote an amazing letter saying how much they appreciated the opportunity and how patient and kind the owners were and that it was a special place to work. When someone who gets FIRED says such nice stuff on their way out you can believe that it's true, right? I think it also shows that they really try to help people who aren't cutting it - they let you know where you stand and make it very clear where you need to get to and do their best to help you get there. I know some of their best people were once in trouble and really improved. I can also say that everyone I've seen fired was fired fairly and that this was really just the wrong place for them.

Cons

The pay is competitive (especially if you've established yourself as an up and comer) but not luxurious - if your top priority is raking in the dough as fast as possible, you might get more elsewhere. But in my experience you can't put a price on not dreading work every morning, knowing your job is safe and secure for as long as you want it and being able to trust that your managers are caring, logical people that will listen to reason. Working from home 50% of the time is definitely not for everybody - it probably requires more discipline than working from home 100% of the time and if you start slacking off or getting too distracted for too long there's no place to hide in this company. This much freedom can be kinda stressful in a weird way. There's are career paths here, but it's not typical or obvious like other places because it's not always based on job titles or big shifts in responsibilities. If you're ambitious and really prove yourself valuable and motivated in a needed areas your job will change (and sometime change often) and you will get ahead and you will make more. Just don't expect that management will hand you a blueprint and handhold you through the process. There are lots of opportunities here (like any small company, there's always stuff that can be done better) - you just gotta jump on them yourself.

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Glassdoor has 25 SurfMerchants reviews submitted anonymously by SurfMerchants employees. Read employee reviews and ratings on Glassdoor to decide if SurfMerchants is right for you.