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Susquehanna International Group

Engaged Employer

Susquehanna International Group reviews

3.8

70% would recommend to a friend

(949 total reviews)
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Jeff Yass

67% approve of CEO

71% positive business outlook

Susquehanna International Group has an employee rating of 3.8 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Susquehanna International Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

949 reviews
3.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook

Pros

The pro/con format Glassdoor forces you into is very difficult to fill out for a company like SIG. Pros It's a stable job, little drama, good location (on the north side of City Ave, so you're in Philly without paying the city tax)… The biggest pros are: • Not corporate • Not PC--not saying it's inappropriate, but there's no extra diversity training etc you have to go through. • Few meetings (this can be a bit of a con though as they probably need more meetings) • Easy to deal with Help Desk and HR who actually know you. Despite having 1000+ employees in the Bala Cynwyd office (Philadelphia), real people answer the phone and respond to your emails. • Easy to obtain high level equipment, such as monitors, upgraded hard drives, extra memory/RAM, etc • Attending workshops/conferences is encouraged. Employees get 1 per year. • Fun perks such as partys and company outings to sporting events. • Unlimited sick time--no more than 5 days off in a row and "just don’t abuse it" • Refer to "cult-like environment", but partly a pro in that fellow SIG employees are very loyal to one another. • Wellness center and on-site nurse. Fully stocked supplies, like heat packs, ibuprofen, cough drops, eye drops and first aid. Really comes in handy. • On-site gym, which is really nice. Though noting, you cannot use when the stock market is open, so people still have dumbbells and other equipment on their desk. You can use it anytime outside of market hours though. And best part…towel service and shampoo and soap provided!!! • Cleanest bathrooms ever.

Cons

Pay There is no pay transparency. The raises are "market value" raises. They can literally pay you whatever they want, unlike large companies like Comcast who have established pay scales and criteria for raises. This can work out well at times ( as I said, SIG is a tricky beast to categorize into pros/cons), but can also mean they can get away with paying very little too. Advice to potential candidate: negotiate VERY hard with SIG. Find a way to prove and establish your "market value." They will require you to report current salary if you’re already employed elsewhere. (This is illegal in Philadelphia across the street, but not here.) With that, 1. Don’t expect the normal 10-20% bump people say to expect when switching jobs. They use these “surveys” to establish “market value.” 2. If your previous pay was low, you will continue to be paid low at SIG. 3. They barely budge on negotiation, and as they know your current pay you can’t talk them up. They also won’t take recent certifications, degrees, or even years of experience into consideration. Recent college grads do appear to get more fair offers. With pay: I do know of several instances were people were able to get higher offers elsewhere while already employed at SIG. And SIG would match. Think of SIG like gambling or playing poker. Last note on negotiations—they WILL negotiate vacation time, but only if you had more at your previous employer. I had the same amount where I came from so that didn’t buy me anything. But if you had more days do ask for it in negotiation! Long Days, Lack of Flexibility SIG provides a catered lunch. Disclaimer in that the lunch was much better prior to the pandemic. They do also provide basic breakfast fare (cereal, etc) and a well stocked snack selection. Some may classify this as a pro, but I put it as a con as it's a clever way to take advantage of the employees. Employees do not get lunchbreaks. There are no fridges to store one's lunch. There are no tables or chairs or seating of any kind in the "micro cafés" or cafeterias. They use this to justify employees having 9-10 hour days. Employees are expected to be on-site during all market hours 9:30 a.m. - 4 p.m. The general schedule is a hybrid, three days a week on-site. In order to leave at 4, you need to come in by 7 a.m. However, most people will stay way later than necessary. It's not "Just get your work done", it's about being present, being a butt in a chair. Business ebbs and flows, and instead of getting a little bit of time back on your lighter days, you still must fill your 9-10 hours. It is acceptable to chit chat with people sitting around you, read news articles, order groceries, do online shopping, etc. But it is not acceptable to not be at or near your desk. Classist System SIG likes to tote "not having hierarchy" as a huge selling point. They try to tell you that your boss's boss doesn't have a corner office and it's flat structure. Well, for one they still have offices. And even without as much hierarchy as other places, SIG creates a two-class system: those who make us money, and those who cost us money. Or in other words, the traders vs the peons. If SIG were to have a slogan, I imagine it would read something like this: "SIG: Being Fair to the Traders Since 1987." If I had a dollar for every time I had that jammed down my throat. Things like, if you need to leave at 4 p.m. (mind you, after market hours), sneak out so the traders don't see you. ____ isn't fair to the traders. Or, "you're a cost center" repeated, over and over and over again. It was very strongly distilled into us that we did not matter. We were a checkbox, and needed to be fair to the traders because they made us money. It didn't matter that the traders receive bonuses larger than our base pay, or that the nature of the jobs was different. "We don't have titles" SIG doesn't have job titles. Well, they do and they don't…it's confusing. But what they certainly don't have is levels. There are no promotions. No working your way up from Level I to Level II or from Jr. to Sr. (This goes somewhat back to the lack of pay transparency--because no promotions, no raises associated with promotions). I knew several people who had literally had the same exact job title for 15-20 years, no team change, no promotion…nothing. A few years after I started there, HR went through Glassdoor reviews and saw that employees were complaining about lack of career growth and advancement. We were fed BS lines such as, "You'll know you've grown in your career at SIG when you are busier and busier!" In addition, although internal transfers are hyped up, they are very difficult to get as there are few available. Outdated technology (software, versions) Don't need a lot of detail here. Just to point out, SIG is not actually a technology firm like they want to advertise but rather a trading firm. Developers, analysts, etc are stuck using old software and versions and are told it's because of "security concerns." Using Windows 10 in 2019 was a big deal to them! Cult-like Environment Although I greatly appreciated the general lack of drama at SIG, there was an overall feeling that it was an elite membership club or a cult. Employees were way to happy to be there. A little too happy or grateful, like they had been rescued from something. No one would admit that the health insurance, 401k matching (they matched 4% of your 8% contribution), PTO (start out at 17 days), etc were just AVERAGE. If you brought it up, people would just shrug and be afraid to stand up for themselves or admit any issues with SIG almost like they were scared. Perks, not Benefits SIG loves to flaunt perks in the employees faces like painting their parking lot and having summer happy hours. Or going to the basketball or baseball game. Renting out the Franklin Museum for Family Night (this was really cool!). But, the point I keep coming back to, SIG's pros and cons are not exclusive of one another. Would you rather have a fun night at the Franklin Museum with your coworkers and their families, or would you rather have better health insurance? On the same topic, the sweepstakes. SIG loves to randomly chose a horse for you for the Kentucky Derby and give you $50 if your horse won. Or the big one…the 2023 Superbowl. SIG decided they would pick 50 people at random and send those employees plus their spouses to the Superbowl on a single day trip on a private charter flight. Sure sounds fun right? Here's how it went. Every day for a week or two, you had to open your email to see if you were still on the list. You didn't buy into it. It wasn't a raffle. It wasn't top performers. They just toyed with the employees. Then they finally announced the winners, and some of them didn't even want to go. Fine. If you think this is fun, go for it. Personally, I would've preferred higher pay to a small chance to go see to the Superbowl. All in all, it was difficult for me to write this review. I left SIG because of many of the reasons mentioned here, but I also enjoyed my time there. Right after I left, I would've written SIG a much more positive review. However, the longer I spend working elsewhere, the more I realize how much SIG took advantage of me. I had way too much responsibility and independence and too high of work level for the pay (and title!) that I had. My work days were ridiculously long for no reason other than appearances. I don't discourage anyone from starting on at SIG, but want others to be fully informed of the strange nature of this company. And remember… Always be fair to the traders!

3.0
Jun 23, 2022
Recommend
CEO approval
Business Outlook

Pros

- SIG frequently has employee events such as "Night at the Ballpark", "Family Fun Night" at the Philadelphia Zoo, and Summer "Block Parties" - SIG always offers to reimburse things such as Uber and ride-shares from any company event that involves alcohol - SIG often has "sweepstakes" for employees where you can win money/prizes - you can generally tell that SIG cares their employee's happiness - that, of course, is a bit of a ploy to convince employees to overlook the rest of the company's shortcomings - The workplace environment is nice - no cubicles, newly renovated workspaces, with plenty of whiteboards, also a fairly nice gym - Lots of other employee perks, such as free tickets to the Philadelphia Museum of Art, and often discounted tickets to other local Philly events - SIG's recruiting department loves to tout how SIG has a "flat management structure" - what this really means is that there's no "titles" like you may be used to in other technology companies - [Staff, Senior, Principle] Software Engineer? nah those titles don't exist at SIG - this is neat because it doesn't make you feel as if you're competing against some arbitrary benchmark for a promotion - however, this can also work against you (see the Cons below)

Cons

- 45-hour work week is the expected standard - upper management justifies this by calling it a "working lunch" (the price you pay for free food and snacks - but more on that later) - when you factor being "on call" and other incidental "after hours" work that might come up, it's not unusual to bump that to 50 - however, this is *very* team dependent. - After the pandemic, the lunch has become mediocre - now, sure, it's free food - who can complain? - but most days, I opt to not eat because of how terrible it can be - so much so, that I don't really consider this to be a "perk" of working here anymore - Salaries are great at first, but over time become mediocre, especially when considering the above point of 45-hour work weeks - on paper, SIG's salaries look above average, but many forget to account for the extra 260 hours of your life that you lose per year because of the 45-hour weeks - a $100,000 salary at SIG (45 hours per week) is really a $88,899 salary elsewhere (40 hours per week) - recruiting and upper management loves to tout how "competitive" SIG's salaries while neglecting that point. - "Flat management structure" - this can make it difficult for career advancement, because there's no defined "tiers/levels" to aim for - there's no metrics to compare your career advancement against your peers with similar tenure and experience - Following the above point, trust me, there's nothing "flat" about SIG's upper management structure - your manager has a manager, who has a manager, who also has a manger, who also may or may not have a manger that then reports to the head of technology - it feels like SIG has to give all those "middle managers" a way to stay relevant - this will be a recurring theme with the following WFH points - Work from home is treated like a second class citizen - as of writing, you can only do it two days per week (3/2 split), and there are still some restrictions - furthermore, in SIG's "return to office" effort after the pandemic - you can tell they *really* didn't want anyone working from home - the initial policy wasn't very permissive, had tons of restrictions, and it seemed like upper management couldn't make up their minds about what to do - we got the typical "corporate language" spew of "we value in-person collaboration, it's what this company is built-on... blah blah blah" - eventually SIG backtracked a little after they realized how many people were leaving to go elsewhere with more permissive policies, eventually landing on what is currently in place now - SIG was late to the game in investing in WFH collaboration and productivity tools - only starting a few months ago did we get *bona-fide* company issued laptops - before that, and all throughout the pandemic, it was implied that we'd use personal computers to WFH - Following the above point, around the time SIG was grappling to determine a concrete WFH policy, potential candidates appeared to be misled as to what the policy was/would be - I remember overhearing interviewers being told to tell candidates that the policy was more permissive than it actually was - presumably, so they wouldn't immediately look elsewhere, and by the time they realized it wasn't what was described, it was too late - Around compensation talk times, SIG tries very hard to discourage employees from discussing salaries with their peers - you hear the "corporate-speak" spew of "SIG considers compensation to be confidential and privileged - blah blah blah" - none of this is ever in writing, of course, because in the US, prohibiting salary discussions is illegal - maybe if SIG paid employees more competitively, then it wouldn't have to worry about this - open compensation discussions is a part of a healthy workplace - The technology arm of SIG feels like a second-class citizen to the trading arm - yeah yeah, I get it - the traders make all the money, and technology is just a necessary part of that - but come on, it's not uncommon for a first year trader to be making 3x what a seasoned, experienced technologist does. - SIG is rarely, if ever, on the bleeding edge of technology - sometimes, the company is so "risk adverse" that technical debt never gets addressed and resolved until absolutely necessary, for fear that something may break and hold up the business - SIG has a "win win win" culture, especially in trading - sometimes at "any cost" - this type of culture can tend to attract selfish, egotistical, sterotypical "finance bro" individuals, and that can be felt throughout the company's DNA - As a whole, the company doesn't feel entirely diverse - but, this is team dependent - some teams have above average representation, others do not - especially in technology (but this is also a larger problem with the tech industry as a whole) - As of writing, SIG is on a bit of a hiring crunch, you can tell that the company as a whole is feeling the pain of people leaving (hmm, I wonder why?) - recently, they've been offering massive referral bonuses (up to $5k) to employees for some badly-needed vacant positions - you can tell SIG has been hemorrhaging talent/employees as they continue to stay behind the curve on the current tech/job market - Jeff Yass is a billionaire - if you’re wondering why this under “Cons” - go ahead, Google him - hit the “News” tab and see what you find

3.0
Mar 22, 2019

Watch your back

Recommend
CEO approval
Business Outlook

Pros

Some cutting-edge technology. Recession-proof company. Decent bonuses. Some sections much better than others.

Cons

I worked for this company for 10 years and had some horrible experiences. Some people are impressed by the free breakfast and lunch but this just means the company gets another hour of work out of you in a mandatory 45 hour + week. The interview process is brutal and you often don't hear the results. The company is very conscious about paying as little as possible by way of salaries and using whatever leverage they can against you. For example a friend of mine was there for five years and never got a raise because her husband was undergoing cancer treatment and they knew she could not leave and lose the health insurance. During the 2008 crisis they told everyone there would be no raises and bonuses because the company had done poorly. In 2009 they told everyone that they would be no raises or bonuses because despite the fact that the company did extremely well, the market was tight and they were lucky to have jobs and they could replace all the employees easily. It wasn't until the market turned around and people began to leave that the company panicked and began giving raises again and asking what else they could do to make employees stay. They are happy to take advantage of employees situation when it suits them and then complain when employees are not loyal. Certain groups are much better than others and certain managers are excellent While others are terrible. The programmers and developers in the technology and are treated extremely well. The Enterprise Services Group was treated very poorly and managed very poorly. Lots of incompetence and Empire Building and many broken promises. Management takes care of other managers even when they're incompetent or even abusive while employees are expendable. They promised training and education but whenever you applied for it suddenly there wasn't time in the schedule for it. They would tell you that education was part of your compensation package but it was next to impossible to get any training. I personally took on a project that was supposed to have several other people on it, and yet when these other people were removed from the project I was expected to meet the deadlines unchanged without the resources. In fact I ended up having to buy some software on my own out of pocket to finish the project. I even put off my vacation to the next year to finish the project on time after being assured that I would be able to take my vacation the next year. When the project was done the following year my position was eliminated and I was let go after 10 years of service and was not paid for my 5 weeks of vacation untaken nor was I given any severance. Susquehanna has a staff of excellent lawyers and they're pretty sure that you won't sue them unless you are in management. Managers get excellent Severance packages. Don't get me wrong there's some good groups to work for and you can learn a lot although advancement is extremely Limited. They have a tendency to hire Traders & quants in large numbers and then after a year firing the low performers. So many more strange things going on in this company that I don't have time or room for here.

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