Is Sutherland a good company to work for as a Helpdesk Associate?

Helpdesk Associate professionals working at Sutherland have rated their employer with 3.9 out of 5 stars in 20 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Helpdesk Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Helpdesk Associate interview questions at Sutherland .

Does Sutherland pay Helpdesk Associate employees well?

Helpdesk Associate professionals rate their compensation and benefits at Sutherland with 3.2 out of 5 stars based on 20 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Helpdesk Associate salaries at Sutherland.

How happy are Helpdesk Associate professionals working at Sutherland?

65% of Helpdesk Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 15% in the past 12 months. Helpdesk Associate professionals have also rated Sutherland with a 3.4 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.4 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"great work from home hours" ((in 349 reviews)); "It’s a great company to work the environment and people there are great" ((in 279 reviews)); "Good work Environment and Employment" ((in 247 reviews)); "The benefits are good but expensive." ((in 247 reviews)); "Good work life balance and remote" ((in 223 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 648 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 449 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 205 reviews)); "Less hike and no job security" ((in 85 reviews)); "Non ethical and full of favoritism" ((in 50 reviews))

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Sutherland

Sutherland Helpdesk Associate reviews

3.9

65% would recommend to a friend

(20 total reviews)

Dilip R. Vellodi

67% approve of CEO

62% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Career opportunities

3.4

Culture & values

3.4

Work/Life balance

3.2

Compensation and benefits

3.0

Senior management

Associate Helpdesk employees have rated Sutherland with 3.9 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Associate Helpdesk professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Associate Helpdesk professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

2.0

Jun 28, 2024

Life At Sutherland

Helpdesk technician

Recommend

CEO approval

Business Outlook

Pros

Remote job 2 weeks of training before starting room for growth

Cons

Very average pay Intensity depends on the day sometimes no time between calls

3.0

Feb 27, 2024

Great Company, Not Great Clients

It helpdesk technician

Recommend

CEO approval

Business Outlook

Pros

Great Culture, Work life balance friendly, tons of free resources available.

Cons

Clients can be extremely demanding and insist to let you go. Sutherland would rather lose you then find a new home for you even if their management admit they believe the client is wrong.

1.0

Feb 14, 2024

Do not get into, find some place else

It helpdesk support

Recommend

CEO approval

Business Outlook

Pros

nothing apart from cool colleagues

Cons

everything else, good at blaming people.

Viewing 10 - 12 of 20 Reviews

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Sutherland

Sutherland Helpdesk Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Life At Sutherland

Great Company, Not Great Clients

Do not get into, find some place else

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