Is Sutherland a good company to work for as a CS Associate?

CS Associate professionals working at Sutherland have rated their employer with 4.3 out of 5 stars in 134 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.4 out of 5 stars. Search open CS Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked CS Associate interview questions at Sutherland .

Does Sutherland pay CS Associate employees well?

CS Associate professionals rate their compensation and benefits at Sutherland with 4.0 out of 5 stars based on 134 anonymously submitted employee reviews. This is 25.4% better than the company average rating for salary and benefits. Find out more about CS Associate salaries at Sutherland.

How happy are CS Associate professionals working at Sutherland?

82% of CS Associate employees at Sutherland would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CS Associate professionals have also rated Sutherland with a 4.2 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home was great" ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 269 reviews)); "Good work environment and safe" ((in 250 reviews)); "The benefits are good but expensive." ((in 234 reviews)); "Good work life balance and remote" ((in 223 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 636 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 451 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 205 reviews)); "Less hike and no job security" ((in 90 reviews)); "Favoritism is a constant thing." ((in 48 reviews))

Skip to content Skip to footer

Notifications

Sutherland

Sutherland CS Associate reviews

4.3

82% would recommend to a friend

(134 total reviews)

Dilip R. Vellodi

95% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Work/Life balance

4.1

Culture & values

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

CS Associate employees have rated Sutherland with 4.3 out of 5 stars, based on 134 company reviews on Glassdoor. This indicates that most CS Associate professionals have an excellent working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by CS Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

134 reviews

3.0

Nov 17, 2021

Time pass Job

Cs associate

Recommend

CEO approval

Business Outlook

Pros

If we learn it will be easy, Good TL and Tenures, Happy Environment

Cons

less Salary, No advantage of hard work, unnecessary activities and rules

Sutherland Response

Hi there. Your concerns let us know what is working and what does not, and we value your feedback. It is through input such as yours that we can make the necessary changes. Have a great day!

3.0

Nov 16, 2021

Corporate experience

Cs associate

Recommend

CEO approval

Business Outlook

Pros

Learning corporate experience, time management

Cons

Shift timings, break timings, pressure on maintaining performance

Sutherland Response

Hello. Your review let us know what is working and what does not, and we value your feedback. It is through input such as yours that we can make the necessary changes. Thank you for sharing, and hope you have a great day.

4.0

Oct 26, 2021

Mediocre Account Management Team

Cs agent

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits. On time.

Cons

Casual disregard of employee's well-being over meeting the quota of deliverables/KPI.

Sutherland Response

Hello. At Sutherland, we aim to maintain a competitive edge and provide total rewards and recognition. Thank you for indicating where we do well and where we may have opportunities to improve. Have a great day!

Viewing 106 - 108 of 134 Reviews

Jobs at Sutherland

Facility-Fee Emergency Department Medical Coder

Clifton, NJ

View job

Facility-Fee Emergency Department Medical Coder

Sutherland reviews FAQs

Sutherland reviews Sutherland CS Associate reviews

Sutherland

Sutherland CS Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Time pass Job

Corporate experience

Mediocre Account Management Team

Jobs at Sutherland

Sutherland reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Sutherland reviews FAQs

Jobs at Sutherland