Is Sutherland a good company to work for as a CS Associate?

CS Associate professionals working at Sutherland have rated their employer with 4.3 out of 5 stars in 134 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.4 out of 5 stars. Search open CS Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked CS Associate interview questions at Sutherland .

Does Sutherland pay CS Associate employees well?

CS Associate professionals rate their compensation and benefits at Sutherland with 4.0 out of 5 stars based on 134 anonymously submitted employee reviews. This is 25.4% better than the company average rating for salary and benefits. Find out more about CS Associate salaries at Sutherland.

How happy are CS Associate professionals working at Sutherland?

82% of CS Associate employees at Sutherland would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CS Associate professionals have also rated Sutherland with a 4.2 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"Work from home was great" ((in 347 reviews)); "It’s a great company to work the environment and people there are great" ((in 269 reviews)); "Good work environment and safe" ((in 250 reviews)); "The benefits are good but expensive." ((in 234 reviews)); "Good work life balance and remote" ((in 223 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 636 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 451 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 205 reviews)); "Less hike and no job security" ((in 90 reviews)); "Favoritism is a constant thing." ((in 48 reviews))

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Sutherland

Sutherland CS Associate reviews

4.3

82% would recommend to a friend

(134 total reviews)

Dilip R. Vellodi

95% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Work/Life balance

4.1

Culture & values

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

CS Associate employees have rated Sutherland with 4.3 out of 5 stars, based on 134 company reviews on Glassdoor. This indicates that most CS Associate professionals have an excellent working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by CS Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

134 reviews

5.0

Sep 23, 2021

Ok

Associate cs

Recommend

CEO approval

Business Outlook

Pros

Work from home is provided

Cons

Low salary. too much work

Sutherland Response

Hello, and thank you for this 5-star review! Sutherland indeed strives to provide a positive work experience for all our employees, whether they are working on site or working from home. We have also noted your concerns and appreciate you taking the time to share. Have a fantastic day!

3.0

Sep 5, 2021

good

Cs associate

Recommend

CEO approval

Business Outlook

Pros

high basic, good incentives & allowances

Cons

not easy to file leave

Sutherland Response

Hello, and thank you for sharing your thoughts on where we do well and where we may have an opportunity to improve the experience for our employees. All reviews are valued and input such as yours can assist us with refining the Sutherland experience. Have a great day!

1.0

Aug 10, 2021

Job

Associate cs internet

Recommend

CEO approval

Business Outlook

Pros

Not complicated Good environment to work Night Shift Good Office They give system to home

Cons

Not great management High-stress work No salary hikes Stress is all they want to give

Sutherland Response

Good day. We are disappointed that you did not have a more positive experience with us. As a global digital transformation company, we are aware that this environment can sometimes be demanding. Thank you for taking the time to share this feedback. Best wishes.

Viewing 112 - 114 of 134 Reviews

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