Is Sutherland a good company to work for as a CS Associate?

CS Associate professionals working at Sutherland have rated their employer with 4.3 out of 5 stars in 134 Glassdoor reviews. This is a higher than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open CS Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked CS Associate interview questions at Sutherland .

Does Sutherland pay CS Associate employees well?

CS Associate professionals rate their compensation and benefits at Sutherland with 4.0 out of 5 stars based on 134 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about CS Associate salaries at Sutherland.

How happy are CS Associate professionals working at Sutherland?

82% of CS Associate employees at Sutherland would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CS Associate professionals have also rated Sutherland with a 4.2 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 241 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 239 reviews)); "Good work life balance and remote" ((in 228 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 201 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 648 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 443 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 87 reviews)); "Non ethical and full of favoritism" ((in 51 reviews))

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Sutherland

Sutherland CS Associate reviews

4.3

82% would recommend to a friend

(134 total reviews)

Dilip R. Vellodi

95% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Work/Life balance

4.1

Culture & values

4.0

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

CS Associate employees have rated Sutherland with 4.3 out of 5 stars, based on 134 company reviews on Glassdoor. This indicates that most CS Associate professionals have an excellent working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by CS Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

134 reviews

5.0

Sep 22, 2020

Working as a Amazon Seller Support associate

Associate cs internet

Recommend

CEO approval

Business Outlook

Pros

Best workplace to explore our skills

Cons

Nothing yet has found as of now

Sutherland Response

Hello, and thank you for this stellar review! Sutherland is indeed a great place to learn new skills and develop professionally. Thank you for being part of our One Sutherland team! Have a wonderful day!

4.0

Sep 14, 2020

Better for beginners in BPO

Associate cs internet

Recommend

CEO approval

Business Outlook

Pros

Best for beginners useful to know corporate culture

Cons

No improvement in career. Need to switch after 2 years

Sutherland Response

Hi there! Thank you for reviewing us. At Sutherland, we strive to provide multiple opportunities for employees, whether starting or building a career. Thanks again for sharing your thoughts. Have a wonderful day!

3.0

Aug 27, 2020

N

Associate cs internet

Recommend

CEO approval

Business Outlook

Pros

Salary on time Nice Ambience Cab service Good for a fresher

Cons

Salary isn't so good here. No cross kill pay given for many of the employees, eve though worked as per requirements. Partiality.

Sutherland Response

Hi there! We appreciate your thoughts on where we do well and where we have an opportunity to improve. Thank you for taking the time to share. Have a wonderful day!

Viewing 130 - 132 of 134 Reviews

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Sutherland CS Associate reviews

Ratings by category

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Working as a Amazon Seller Support associate

Better for beginners in BPO

N

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