Is Sutherland a good company to work for as a Process Associate?

Process Associate professionals working at Sutherland have rated their employer with 3.3 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open Process Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked Process Associate interview questions at Sutherland .

Does Sutherland pay Process Associate employees well?

Process Associate professionals rate their compensation and benefits at Sutherland with 2.8 out of 5 stars based on 52 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Process Associate salaries at Sutherland.

How happy are Process Associate professionals working at Sutherland?

32% of Process Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 45% in the past 12 months. Process Associate professionals have also rated Sutherland with a 2.7 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.0 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1344) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (226) , Technical Support (172) , Associate Manager (162) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 280 reviews)); "The benefits are good but expensive." ((in 251 reviews)); "Good work environment and good for beginners" ((in 240 reviews)); "Good work life balance and remote" ((in 223 reviews)); "It was wfh and the training was good" ((in 198 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 641 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 449 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 207 reviews)); "Less hike and no job security" ((in 86 reviews)); "Poor upper management." ((in 47 reviews))

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Sutherland

Sutherland Process Associate reviews

3.3

32% would recommend to a friend

(52 total reviews)

Dilip R. Vellodi

84% approve of CEO

35% positive business outlook

Ratings by category

3.6

Career opportunities

3.2

Diversity & inclusion

3.0

Culture & values

2.8

Compensation and benefits

2.7

Work/Life balance

2.7

Senior management

Process Associate employees have rated Sutherland with 3.3 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Process Associate professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Process Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

52 reviews

4.0

Dec 19, 2021

Nice

Process associate

Recommend

CEO approval

Business Outlook

Pros

Friendly environment and teammates, Silent place to work

Cons

There is no Diwali and pongal bonus

Sutherland Response

Hi there! Thank you for this feedback. At Sutherland, we aim to provide our employees with a safe and comfortable environment. We have also noted your concerns and will share them with the appropriate team. Thanks for being part of our One Sutherland Team! Let's continue playing to win!

5.0

Dec 2, 2021

Good career option

Process associate

Recommend

CEO approval

Business Outlook

Pros

Nice working environment , friendly managers

Cons

Night shifts, Off days and poor cafeteria

4.0

Oct 18, 2021

Happy work Happy life

Process associate

Recommend

CEO approval

Business Outlook

Pros

Good to work in Sutherland

Cons

Okay to work no cons

Sutherland Response

Hi there! We are thrilled that you enjoy working with us. We will definitely continue to put our employees first and recognize our rock stars. Thanks again, and hope you have an awesome day!

Viewing 34 - 36 of 52 Reviews

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Sutherland Process Associate reviews

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Nice

Good career option

Happy work Happy life

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