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      Sutherland

      Engaged Employer

      Sutherland Associate Manager, Customer Experience reviews

      1.2

      3% would recommend to a friend

      (4 total reviews)
      avatar

      Dilip R. Vellodi

      100% approve of CEO

      4% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.0

      Work/Life balance

      2.1

      Culture & values

      2.1

      Senior management

      1.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      1.0
      Mar 4, 2026

      Lack of standards across businesses

      Associate manager, customer experience
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company offers really good compensations regarding salary, compared to the same position's salary in other BPO companies.

      Cons

      The company lacks standards across businesses. There are no regulations on how each account is being managed and this causes business to close, as high-management doesn't have clear understanding of each approach taken inside each program.

      Viewing 1 - 3 of 4 Reviews
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      Sutherland reviewsSutherland Associate Manager, Customer Experience reviews

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