Is Sutherland a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Sutherland have rated their employer with 3.5 out of 5 stars in 106 Glassdoor reviews. This is an average score with the overall rating of Sutherland employees being 3.5 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Sutherland now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Sutherland .

Does Sutherland pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Sutherland with 2.9 out of 5 stars based on 106 anonymously submitted employee reviews. This is 6.7% worse than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Sutherland.

How happy are CSA - Customer Service Associate professionals working at Sutherland?

72% of CSA - Customer Service Associate employees at Sutherland would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. CSA - Customer Service Associate professionals have also rated Sutherland with a 3.0 rating for work-life-balance, 3.1 rating for diversity and inclusion, 3.1 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 242 reviews)); "Good work life balance and remote" ((in 235 reviews)); "The benefits are good but expensive." ((in 231 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 195 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 652 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 454 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 83 reviews)); "hours were long and unpaid" ((in 51 reviews))

Skip to content Skip to footer

Notifications

Sutherland

Sutherland CSA - Customer Service Associate reviews

3.5

72% would recommend to a friend

(106 total reviews)

Dilip R. Vellodi

76% approve of CEO

45% positive business outlook

Ratings by category

3.1

Culture & values

3.1

Diversity & inclusion

3.0

Work/Life balance

3.0

Senior management

3.0

Career opportunities

2.9

Compensation and benefits

Customer Service Associate (CSA) employees have rated Sutherland with 3.5 out of 5 stars, based on 106 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Sutherland is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

106 reviews

5.0

May 22, 2024

Company that Cares

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

A lot of benefits, they provided internet allowance, rice allowance, free transportation and sales commission. Experience was great, we had an amazing free training which prepared us in our role in the company. The managers and staff were so approachable and has the willingness to help each newbies.

Cons

Does not permit to have a follow up during peak season where in agents have a lot of pending works and used already most of their break time.

4.0

Apr 2, 2024

Company was nice but the management sucked

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good pay and Flexible hours

Cons

Worst management of Amazon platform

4.0

Mar 6, 2024

Best culture

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Travel allowance, rapid growth, rotational shifts

Cons

No cons as per now

Viewing 28 - 30 of 106 Reviews

Jobs at Sutherland

Customer Service Representatives- Remote

Customer Service Representatives- Remote

Atlanta, GA

View job

Customer Service Representatives- Remote

Inpatient Medical Coder– DRG Specialist - Remote

Senior Retail Licensing & Regulatory Specialist (Chesapeake, VA Onsite)

Sutherland reviews FAQs

Sutherland reviews Sutherland Customer Service Associate (CSA) reviews

Sutherland

Sutherland CSA - Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Company that Cares

Company was nice but the management sucked

Best culture

Jobs at Sutherland

Sutherland reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Sutherland reviews FAQs

Jobs at Sutherland