Question 1

Is Sutherland a good company to work for?

Accepted Answer

Sutherland has an overall rating of 3.5 out of 5, based on over 12,115 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 58% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent, Director and Staff Accountant.

Question 2

Does Sutherland pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 3% over the last 12 months.

Question 3

How satisfied are employees working at Sutherland?

Accepted Answer

58% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

Question 4

What are the top reviewed jobs at Sutherland?

Accepted Answer

Customer Service Representative (1337), Associate (576), Consultant (367), Customer Service Representative (CSR) (304), Customer Service Associate (265), Senior Associate (225), Technical Support (171), Associate Manager (162), Senior Consultant (125), Technical Support Engineer (123), Team Manager (122), Manager (103), Customer Service Agent (99), CSA - Customer Service Associate (94), Team Leader (79)

Question 5

What are the pros of working at Sutherland according to real employee reviews?

Accepted Answer

"Work from home is good" ((in 358 reviews)); "It’s a great company to work the environment and people there are great" ((in 281 reviews)); "Good work Environment and Employment" ((in 250 reviews)); "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" ((in 243 reviews)); "Good work life balance and remote" ((in 231 reviews))

Question 6

What are the cons of working at Sutherland according to real employee reviews?

Accepted Answer

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 641 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 442 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 203 reviews)); "Less hike and no job security" ((in 87 reviews)); "Non ethical and full of favoritism" ((in 54 reviews))

Question 7

What are employees saying about Sutherland layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

Question 8

What are the top reviewed Sutherland locations?

Accepted Answer

Rochester, Las Vegas, Houston, Chesapeake, Syracuse, New York, Tulsa, Pittsford, Coral Springs, Jamaica, Atlanta, Henrietta, Dallas, Clifton, Miami, Alexandria, Kingston, Washington, Oklahoma City, Austin, Orlando, Egypt Lake-Leto, Virginia Beach, Lexington-Fayette, Newark, Raleigh, Jamaica, Columbus, San Francisco, Jacksonville

Sutherland

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Always busy but exhausting call center environment

Inconsistent work-from-home options and poor management

Good salary but toxic work environment

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