Sutherland reviews

3.5

57% would recommend to a friend

(11,314 total reviews)
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Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,314 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Dec 13, 2020

Stepping stone not a career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Diverse teams that offer many unique perspectives - Company issued laptop for most WFH roles during COVID-19 - somewhat decent, though expensive, benefits (for just myself w/ no dependents my coverage was about $145/month)

Cons

- Low pay - Poor communication from management - Old, slow equipment (especially flimsy headsets) - Unreliable systems - Micromanagement (most hourly employees use a system that tracks what they do with every minute of every day) - Biometric timeclocks - Lack of trust - Unethical behavior (favoritism, inappropriate relationships, selective policy enforcement, subjective performance review and QA standards)

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Sutherland Response
5y
Good day. Your review lets us know where we do well and where we may have opportunities to improve, and we value your feedback. We have made note of your concerns and suggestions and will share with the appropriate team. Thank you for sharing. Have a great day.
2.0
Dec 11, 2020

Overview

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The trainer I had was really great!

Cons

Too many tech issues happened just about everyday to the point I did not feel comfortable taking calls, so I resigned.

3.0
Nov 27, 2020
Recommend
CEO approval
Business Outlook

Pros

2 weeks paid yearly, get dtv for free if you work with at&t campaign along with bonuses

Cons

The bonuses are very hard to achieve. They dont train you well enough, you kinda learn more as you go. Be prepared to have plenty of people curse you out.

Viewing 547 - 549 of 11,314 Reviews

Glassdoor has 12,159 Sutherland reviews submitted anonymously by Sutherland employees. Read employee reviews and ratings on Glassdoor to decide if Sutherland is right for you.