Is Sutherland a good company to work for?

Sutherland has an overall rating of 3.5 out of 5, based on over 12,159 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 57% of employees would recommend working at Sutherland to a friend and 57% have a positive outlook for the business. The best reviews about Sutherland have been left by employees working as Customer Service Agent , Director and Staff Accountant .

Does Sutherland pay their employees well?

According to anonymously submitted Glassdoor reviews, Sutherland employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Sutherland. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sutherland?

57% of Sutherland employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sutherland 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Sutherland?

Customer Service Representative (1346) , Associate (581) , Consultant (368) , Customer Service Representative (CSR) (305) , Customer Service Associate (266) , Senior Associate (227) , Technical Support (172) , Associate Manager (163) , Senior Consultant (125) , Technical Support Engineer (124) , Team Manager (122) , Manager (103) , Customer Service Agent (99) , CSA - Customer Service Associate (94) , Team Leader (79)

What are the pros of working at Sutherland according to real employee reviews?

"It’s a great company to work the environment and people there are great" ((in 277 reviews)); "Good work Environment and Employment" ((in 242 reviews)); "Good work life balance and remote" ((in 235 reviews)); "The benefits are good but expensive." ((in 231 reviews)); "the company provides good training and has recreation places for the employees to relax and enjoy" ((in 195 reviews))

What are the cons of working at Sutherland according to real employee reviews?

"Low salary after the economics changed here in Egypt they don't raise the salary." ((in 652 reviews)); "The pay is low and it does not really increase meaningfully as time goes on." ((in 454 reviews)); "Bad managers: operate on the old boys club and you ain’t in it" ((in 204 reviews)); "Less hike and no job security" ((in 83 reviews)); "hours were long and unpaid" ((in 51 reviews))

What are employees saying about Sutherland layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sutherland layoffs and their outlook for job security at Sutherland in 2026.

What are the top reviewed Sutherland locations?

Rochester , Las Vegas , Houston , Chesapeake , Syracuse , New York , Tulsa , Pittsford , Coral Springs , Jamaica , Atlanta , Henrietta , Dallas , Clifton , Miami , Alexandria , Kingston , Washington , Oklahoma City , Austin , Orlando , Egypt Lake-Leto , Virginia Beach , Lexington-Fayette , Newark , Raleigh , Jamaica , Columbus , San Francisco , Jacksonville

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Sutherland

Sutherland reviews

3.5

57% would recommend to a friend

(11,314 total reviews)

Dilip R. Vellodi

70% approve of CEO

57% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

3.1

Compensation and benefits

Sutherland has an employee rating of 3.5 out of 5 stars, based on 11,314 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sutherland employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Oct 2, 2020

If you are looking for an opportunity to start from the ground up and move up in ranks and fairly quickly.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Upward mobility and many opportunities to try new positions

Cons

If not a self starter harder to move up

Sutherland Response

Hi there! Thank you for this positive feedback! Sutherland is indeed a great place to learn new skills in an environment conducive to professional growth. We will indeed continue to put our employees-first and recognize our rock stars! Thanks again, and hope you have an amazing day!

5.0

Oct 2, 2020

Opportunity to grow

Associate manager

Recommend

CEO approval

Business Outlook

Pros

Sutherland provides in-house training, licensing assistance and superior management support. Promotion from within is a regular occurrence and there are many opportunities to build your career. Management training provided and competitive benefits.

Cons

401 K is available, but not matched.

Sutherland Response

Hi there! Thank you for this candid feedback and 5-star rating! As an employee-first company, Sutherland indeed aims to ensure that all our employees are empowered with the leadership, guidance and tools needed to develop professionally. Thanks again, and hope you have a great day!

3.0

Sep 30, 2020

Enjoyed time there

Chat representative

Recommend

CEO approval

Business Outlook

Pros

Fun and great coaches and trainers

Cons

Unorganized on higher management level the people above coaches on the floor

Sutherland Response

Good day! We are pleased that you enjoyed the Sutherland experience and being part of our One Sutherland team! We have also made note of your concerns and we appreciate you taking the time to share. Have a fantastic day!

Viewing 562 - 564 of 11,314 Reviews

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